STUDENT WORKER FOR CUSTOMER OPERATIONS

Do you have a passion for increasing the value of IT systems in, for example, the healthcare sector? Can you make technical messages easily understandable? Do you have a flair for IT? If so, we have the perfect job for you!

You will be part of Cura Operations, a team focusing on troubleshooting any errors that arise when software is released. You will act as the link between the developers and users, and you will be involved in adapting the technical documentation produced by the development team for users in the healthcare sector. As the system’s users and the development team use two different systems for documentation, your job will also be to ensure that the two systems are synchronised when updates are implemented in either system. In performing your work, you will also gain an insight into ITIL operating processes, focusing on problem and incident management.

In addition to that, some of your key tasks will be to:

• Documentation in the systems Jira and Cherwell and ensure that the two systems are synchronized
• Convert technical documentation from the development team into user-oriented documentation
• Prepare monthly reports
• Produce written material for documenting bug fixes
• Translation of documentation in both Danish and English
• Assist application development managers with other ad hoc tasks

The position will involve 10-15 hours of work a week, and we are, of course, flexible in relation to your studies.