JOB OVERVIEW

We are looking for a positive, energetic person to join our team as a full-time Studio Manager in a fast-paced environment!
The Studio Manager plays a pivotal role in overseeing the daily operations of our studio, ensuring a welcoming and productive environment for both staff and clients. This position requires a dynamic individual who possesses strong leadership skills and a passion for fostering creativity. The Studio Manager will be responsible for managing staff, enhancing customer experiences, and driving sales initiatives to achieve studio goals.

EXPERIENCE/SKILL REQUIREMENTS

• Customer Service: 3 years min. (required)
• Management: 2 years (preferred)
• Problem-solving and resourceful
• Strong communication skills (English required, bilingual in French is a plus)
• Proven experience in sales or retail management with a strong track record of meeting or exceeding targets.
• Familiarity with cashiering processes and financial management practices.
• Experience in training development to effectively onboard new staff members.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Knowledge of the tattoo/piercing process (having tattoos and piercings is a strong bonus)

EDUCATION

• Secondary School (Preferred)
  Join us as we create an inspiring atmosphere that encourages creativity and community engagement!
  Job Type: Full-time
  Pay: $20.00 per hour
  Expected hours: 40 per week

Benefits:

• Casual dress
• Store discount

Work Location: In perso

• Answering phone calls and replying to client e-mails and inquiries on social media (Instagram, Google, etc.) in a timely manner.
• Lead and supervise studio staff, providing guidance and support to ensure high performance and morale.
• Maintaining a transparent and positive work environment for the artists and the clients.
• Interacting with clients from their arrival to the shop, to cashing them out and providing them with the necessary aftercare information.
• Simple financial reporting daily (calculating sales, managing deposits left by clients)
• Maintaining the cleanliness of the shop (sweeping, changing trash, keeping items stocked)
• Bi-Weekly inventory management
• Manage recruitment processes to attract top talent for various studio roles.
• Overseeing the studio’s schedule and corroborating with artists to book appointments.
• Foster a positive studio culture that encourages teamwork, creativity, and professional growth.
• Ensure compliance with health and safety regulations within the studio environment.