Studio Manager (Full-Time) at The Collective Studios LLC

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Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Execution, Facility Standards, Client Experience Delivery, Revenue Performance, Team Leadership, Process Driven, Problem Solving, Culture Carrier, Brand Ambassador, Cross-Functional Collaboration, Membership Growth, Client Conversion, Member Retention, Inventory Management, Budget Management, Service Recovery

Industry

Wellness and Fitness Services

Description

STUDIO MANAGER, FULL-TIME (SOUTHERN NEW HAMPSHIRE) THE COLLECTIVE STUDIOS: The Collective Studios is New Hampshire’s premier fitness and wellness experience, creating community, inspiring health and empowering personal growth in a boutique studio setting. We offer cycle, strength, yoga, and barre classes at our flagship Londonderry studio, and we are also home to New Hampshire’s first Lagree Megaformer studio at our new Bedford location. We are a rapidly growing brand, with plans for expansion on the horizon. The Studio Manager is integral to TCS’s longevity and success. THE ROLE: The Studio Manager is fully accountable for the day-to-day performance, operations, and experience inside the four walls of The Collective Studios. This role owns operational execution, facility standards, studio team leadership, client experience delivery, and in-studio revenue performance — ensuring the business runs at an exceptional level without requiring daily executive involvement. This role is responsible for ensuring the studios operate at an exceptional level, every day, without requiring day-to-day executive oversight. The Studio Manager sets the operational rhythm of the business, proactively identifies risks or gaps, and implements solutions before they impact the team, the client experience, or financial performance. As such, this is a highly in-person leadership role. The Studio Manager maintains a consistent physical presence in the studios, actively engaging with team members and clients daily to lead culture, monitor operations, and support real-time business needs. This role is not designed for remote execution and requires strong visibility and accessibility during studio operating hours. Our Studio Manager is exceptionally detail-oriented, highly accountable, and deeply process-driven. This person does not wait to be directed — they lead, decide, and execute. They are both a strategic operator and an in-the-moment problem solver, capable of zooming out to protect long-term business performance while also owning the details that create a premium, hospitality-forward studio experience. Beyond operational excellence, this role is a visible culture carrier and brand ambassador — modeling leadership, professionalism, and service standards for both team and clients. To ensure full focus on operational leadership, team development, and business performance, this is a non-teaching position. The Studio Manager role is intentionally structured as a dedicated operational leadership seat and is not eligible to instruct classes at The Collective Studios. LEADERSHIP + CROSS-FUNCTIONAL AUTHORITY A strong and confident leader with a collaborative, hospitality-oriented mindset, the Studio Manager directly leads the Senior, Studio Coordinators, Lead Studio Coordinators and Studio Coordinator teams across all of our Southern New Hampshire locations and holds full accountability for their performance, development, and operational execution. This role operates as the cross-functional hub between Instructors, Marketing, Retail, and Executive Leadership–ensuring initiatives are operationalized effectively inside the studio and that each department’s KPIs translate into real, measurable in-studio outcomes. The Studio Manager ensures the business runs seamlessly and predictably–with clear communication, strong systems, and consistent execution–so every team member understands expectations and every client experiences best-in-class service and community. CLIENT EXPERIENCE + REVENUE OWNERSHIP The Studio Manager maintains direct visibility into the client experience and is the escalation point for complex client situations, including memberships, credit packages, reservations, and service recovery scenarios. This role holds direct accountability for: * Membership growth * New client conversion * Member retention and lifetime value * Monthly studio sales performance The Studio Manager does not simply track metrics — they drive them, using data, team coaching, operational improvements, and client relationship strategy to consistently meet or exceed studio goals. JOB DESCRIPTION Reports to: Founder/CEO Oversees: Senior Studio Coordinator, Lead Studio Coordinator(s) + Morale Coordinator Works Cross Functionally with: Marketing, Instructing and Retail teams Employment Status: Full-Time/Exempt Location: Southern New Hampshire (Londonderry + Bedford) STUDIO COORDINATOR TEAM LEADERSHIP Owns the performance, development, and operational execution of the Lead Studio Coordinator and Studio Coordinator teams across all locations. Responsibilities * Develop and continuously refine training materials, SOPs, manuals, and best practices for Studio Coordinator operations and client success standards * Train and certify Senior/Lead Coordinators on job responsibilities, service standards, policies, and operational procedures * Directly supervise and hold Senior/Lead Coordinators accountable for Studio Coordinator team performance and execution * Serve as primary escalation point for Senior/Lead Coordinators for operational, team, and client situations requiring leadership decision making * Hire, onboard, and performance manage Studio Coordinators across all locations (in partnership with Senior/Lead Coordinators) * Ensure Senior/Lead Coordinators are fully equipped to successfully train and develop new hires * Oversee monthly Studio Coordinator staffing schedules to ensure optimal coverage, labor efficiency, and service standards * Conduct performance reviews and ongoing coaching for Senior/Lead Coordinators and Morale Coordinator * Directly manage Morale Coordinator role, including: * Oversight of team recognition and engagement initiatives * Alignment of morale programming with culture goals * Monitoring team sentiment and identifying early burnout or engagement risks * Ensuring morale initiatives support a high-performance, team-first studio environment STUDIO OPERATIONS + FACILITY OWNERSHIP Owns all daily studio operations, facility standards, operational systems, and supply management across all locations. Responsibilities * Continuously evolve studio operational workflows and Studio Coordinator task structures in response to business needs * Proactively identify operational bottlenecks or risks and implement solutions for efficiency and scalability * Complete monthly inventory audits (retail, supplies, and consumables) * Own ordering and inventory management for: * Food & beverage * Studio supplies * Operational consumables * Maintain fridge and consumable restocking cadence * Oversee all internal and external calendar coordination including: * Class schedules * Studio events * Campaigns and challenges * In-studio operational timing for marketing initiatives * Own daily facility condition, cleanliness, and maintenance standards * Schedule and oversee quarterly and annual preventative facility maintenance * Own oversight of instructing equipment maintenance standards across all studios * Troubleshoot equipment or facility issues in real time or coordinate repair support as needed to prevent class disruption * Manage ordering and replacement planning for instructing equipment and related parts * Partner with Instructor Leadership to ensure equipment supports safe, high-quality class delivery and programming needs RETAIL EXECUTION Supports retail execution and inventory visibility. Does not own buying strategy or assortment decisions. Responsibilities * Maintain visual merchandising standards and retail floor neatness * Hang and organize incoming retail deliveries * Communicate inventory shortages and stock concerns to Retail Team * Complete monthly retail inventory audits INTERNAL + CROSS-FUNCTIONAL COMMUNICATION Acts as the operational communication hub across all studio verticals. Responsibilities * Own operational communications between Studio Coordinator and Instructing, Marketing, Retail and Leadership teams * Provide regular, proactive reporting to Founder/CEO on performance, risks, and operational trends * Drive cross-functional execution across Marketing, Retail, Instructing, and Events * Lead and participate in recurring meetings including: * 1:1s with ownership * Cross-functional standups * Operations check-ins INSTRUCTING TEAM OPERATIONS SUPPORT Owns operational execution of instructor scheduling and studio communication. Responsibilities * Execute seasonal and ad hoc schedule adjustments * Serve as operational point-of-contact for instructor team questions * Provide operational support to Instructor leadership as needed CLIENT EXPERIENCE + RELATIONSHIP MANAGEMENT Owns real-time client experience execution and service recovery. Responsibilities * Oversee membership and class package operational management * Resolve escalated client issues and service recovery situations * Execute membership or package builds as directed by Founder/CEO * Own new client and new member outreach execution through Studio Coordinator team * Maintain and update studio policy calendar and communicate needed changes to ownership SALES + IN-STUDIO REVENUE EXECUTION Owns execution of all in-studio sales performance and KPI accountability. Responsibilities * Communicate monthly sales goals and KPIs to all relevant teams * Hold Senior/Lead Studio Coordinators accountable to conversion, retention, and revenue metrics and outreach SOPs * Partner cross-functionally to execute programming and initiatives that support revenue targets * Monitor performance trends and implement corrective actions when needed * Own and manage studio operating budgets including: * Supplies * Food & beverage * Events (execution-level spend) * Operational marketing support spend MISCELLANEOUS * Maintain consistent physical presence in studios to lead team and monitor client experience * Execute special operational initiatives as assigned by Founder/CEO * Ensure seamless daily execution across all in-studio functions * Must be able to lift/move up to 50 lbs * Must be able to work non-traditional schedules including nights, weekends, and holidays as needed * This is a non-instructing role. Studio Managers are not eligible to teach classes at The Collective Studios to ensure full focus on operational leadership, team management, and studio performance. QUALIFICATIONS: * Passion for boutique fitness, hospitality-driven service, and the intersection of fitness, wellness, and community experience * Exceptional client service and interpersonal communication skills, with high emotional intelligence, professionalism, and the ability to navigate complex client or team situations with composure and sound judgment * 3+ years experience in studio, retail, hospitality, or service-based business environments (multi-unit or multi-department oversight preferred) * Proven leadership and people management experience, including managing managers and/or leading multi-layered teams * Demonstrated success owning and achieving sales goals, KPIs, or business performance targets * Strong operational leadership skills, including the ability to build systems, improve processes, and drive consistent execution across teams * Demonstrated ability to operate with high autonomy while maintaining strong cross-functional collaboration * Highly organized and detail-oriented, with strong time management and prioritization skills in fast-paced environments * Strong business acumen, including comfort interpreting performance metrics, identifying trends, and taking action to improve results * Solution-oriented mindset with the ability to proactively identify risks, challenges, or inefficiencies and implement effective solutions * Ability to lead through accountability, clear communication, and performance expectations while maintaining a positive, team-first culture WHAT SUCCESS IN THIS ROLE LOOKS LIKE * Studio operations run smoothly, consistently, and proactively, with issues solved before impacting clients, team, or revenue * Studio environments are consistently clean, organized, fully stocked, and guest-ready at all times * The Studio Coordinator team is accountable, high-performing, and clear on expectations and KPIs, with performance issues addressed quickly, professionally, and directly * The team feels supported, developed, and proud to represent The Collective Studios brand * Clients consistently experience a premium, hospitality-forward environment, with strong service recovery and client feedback used to continuously improve the studio experience * The studio environment consistently reflects the energy, professionalism, and community standards of the brand * Monthly sales goals and performance metrics are consistently met or exceeded through strong team execution and data-informed decision making * Studio teams clearly understand their role in driving conversion, retention, and client lifetime value, with data used proactively to identify risks and opportunities before they impact performance * The Studio Manager confidently owns day-to-day operational decisions and communicates performance, risks, and wins proactively to ownership * Ownership remains focused on company-level strategy, growth, and brand vision with full confidence in day-to-day studio execution BENEFITS * Competitive salary * Performance-based bonus and incentive opportunities tied to studio and company performance * Paid time off and company-recognized holidays * All-Access Membership to The Collective Studios Southern New Hampshire locations * Unlimited subscription to The Collective Studios On Demand platform * One Friends & Family Studio Membership to each location * Employee discounts on retail apparel and in-studio food & beverage offerings * Preferred pricing and discounts through select corporate wellness and business partners * Ongoing leadership development and professional growth opportunities within The Collective Studios

Responsibilities

The Studio Manager is fully accountable for the day-to-day performance, operations, and client experience across all studio locations, owning operational execution, facility standards, and in-studio revenue performance without requiring daily executive involvement. This role directly leads the Studio Coordinator teams, ensuring seamless business operations, clear communication, and best-in-class service delivery.