ABOUT US

Directed by Kimberly Stevenson, The Happening Dance Company (The Happening) is a dynamic dance studio in East Vancouver that celebrates all bodies and all individuals, while creating first-rate dancers. The Happening is in it’s 13th season, and has seen tremendous growth in the past few years. Our studio welcomes hundreds of dancers between the ages of 2-17 through our studio 7-days a week, in the genres of hip hop, contemporary, ballet, jazz, breaking, tap, broadway, acro and more.

QUALIFICATIONS

• Strong interpersonal skills with a positive attitude and passion for helping others
• Experience in customer service, administration or a similar role is preferred
• Excellent verbal and written communication skills
• Team Player with the flexibility to jump in and support as needed
• Ability to work in a fast-paced studio environment, managing multiple tasks, problem solving and prioritizing effectively
• Detail-oriented with strong organizational skills
• Solid computer proficiency; experience with G Suite
• Experience with JackRabbit, Mindbody, or other scheduling platforms would be preferable but not mandatory
• Level 1 First Aid Certification (or open to getting it)
• Background in dance a bonus but not required
• Ability to pass police screening

ABOUT THE ROLE

Studio Manager, reporting to Studio Owner
The Studio Manager is an integral part of keeping everything running smoothly at The Happening. Working closely with the Studio Owner, they will be an important point of contact for families and students. They will ensure our core values are upheld and create a warm and inclusive community for our families. The ideal candidate will be customer-focused, highly attentive to detail and proactive - taking full ownership of their responsibilities to ensure a positive experience for all members.

RESPONSIBILITIES AND DUTIES

• Customer Service: Greet and assist families, students and guests with a welcoming and friendly attitude. Handle inquiries, provide information, and ensure all interactions align with our commitment to community and inclusivity.
• Community Engagement: Foster a sense of community by building relationships with families, instructors and contractors.
• Communication: Assist with communication by responding to emails, answering the studio phone, writing bimonthly newsletters. Ensure that all communication is clear, professional and consistent with our brand values.
• Administrative Support: Assist with student registration, attendance monitoring, submitting competition registrations, expense receipt management, and more. Support the Studio Owner in day-to-day operations and special projects as needed.
• Studio Maintenance: Ensure the studios are clean, organized and fully stock with necessary supplies. Takes initiative to address any issues that arise and maintains a safe, welcoming environment.
• Costume Assistance: Taking dancer measurements, costume ordering, unboxing and sorting, costume fittings, returns and tracking.
• Event Assistance: Assist with studio events, such as year end production rehearsals and show dates, by helping with planning, organizing, and event coordination on the day of event.
• Volunteer Coordination: Coordinate volunteer scheduling, communication and police screenings in preparation for events.
• Merchandise Coordination: Oversee the selection, ordering and inventory tracking of studio merchandise.
• Marketing Support: Assisting with creation of marketing content and promotion, creating reels, stories, posts. Taking videos and pictures.