JOB REQUIREMENTS

• Demonstrate High Performance: Show competitive drive and deliver results at a high level
• Effective Management Skills: Ability to prioritize, organize, and complete tasks efficiently, including managing difficult customer and employee situations
• Interpersonal and Communication Skills: Connect effectively with members, the community, and the public. Possess excellent written and verbal communication skills
• Business Acumen: Demonstrate strong decision-making skills that add value to the business. Proficient in Microsoft Office, mobile applications, and CRMs.
• Education and Experience: High school diploma or equivalent required, Bachelor’s degree preferred. 1+ years of experience in retail or direct sales management/lead generation systems.
  *Specific job duties and selection requirements vary between Orangetheory Fitness studio locations. The studio’s hiring manager can provide more details if you are selected to proceed with the interview process.

• Sales and Operations Management: Efficiently manage and exceed OTF sales and operational budgets, ensuring adherence to business policies and driving revenue growth
• Team Leadership and Development: Lead and coach OTF staff, ensuring high performance through effective training, evaluation, and mentorship
• Sales Strategy and Execution: Coordinate sales drivers, oversee sales process, and maintain OTF class size through promotional initiatives
• Customer Service and Community Engagement: Provide Exceptional customer service, resolve issues effectively, and plan engaging events to enhance community involvement
• Operational Excellence: Enforce corporate policies, maintain front desk systems, and ensure facility cleanliness, maintenance, and operational efficiency
• Performance Evaluation and Improvement: Conduct staff performance reviews, monitor KPIs, and implement strategies for continuous improvement in sales, service and operations