ABOUT SWTHZ

SweatHouz is the fastest growing recovery franchise business globally. With over 40 open locations nationally and nearly 400 licenses sold, SWTHZ is focused on accelerating the worlds adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge! Join one of our locations as a sales associate, and help us with our local and national expansion!

JOB SUMMARY

This is not a JOB. This is an opportunity, a lifestyle, a vital role! As a Sales Associate at SWTHZ you are our studio ambassador and your success will be measured by a combination of sales achievements and client satisfaction metrics! You will be at the forefront of our mission to transform lives. You will ensure that every member has an exceptional and personalized experience from the moment they walk through the doors. This position blends sales, customer service, and operational tasks, making it perfect for someone who is passionate about health, wellness, and client satisfaction.

MINIMUM EDUCATIONAL LEVEL / CERTIFICATION

• High School Diploma or GED required
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certification (AED) received through in person training not required but highly desired
• Specialized credentials in fitness/health/wellness preferred
• Reliable transportation to and from the studio is required. Candidates must be able to consistently arrive on time without reliance on others’ schedules or rideshare availability.

MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

• 1+ years of experience in a sales environment
• Experience with relationship-based selling, building value, and overcoming objections

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest Experience and New Membership Enrollment (40% of role)

• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals.
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol
• Onboards new members successfully and assists with all member retention activities in order to drive studio profitability

Prospecting and Lead Generation (40% of role)

• Responsible for effectively setting appointments for all leads and potential new business
• Communicates and promotes marketing campaigns to leads and members
• Manages and follows up on leads/new business via phone and using company software (including Axle and MindBody)
• Executes daily plan for successful lead management and selling activities

Member Experience (20% of role)

• Partners with Studio Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Maintains name relationships with members and serves as a resource for their questions or concerns.
• Provides a clean, friendly, well-maintained studio to members and guests by assisting cleaning staff where needed

These are traits found in any good human being and should not be the only lens through which you assess talent in this role or any role.

• Inquisitive: Eager to learn and understand, observant; interested in others
• Attentive: Mindful, observant, empathetic, considerate of others
• Dependable: Consistent, flexible, true to their word, can be relied upon by others
• Enthusiastic: Engaged, positive, eager to be of service
• Performance-Minded: Strives for excel and better abilities; delivers result at the highest level
• Genuine: Fully authentic, sincere, and open-minded; shows up as who they are
• Energy: Strong endurance; self motivated; faces challenges head on
• Honest: Demonstrates high integrity, conscientious, truthful; stands up for their beliefs