Studio Support Specialist at Blizzard Entertainment

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Game Production, Communication, Interpersonal Skills, Analytical Skills, Attention to Detail, Problem Solving, Documentation, Stakeholder Management, Technical Processes, Proactive Mindset, Fast Learner, Relationship Building, Data Analysis, Gaming Knowledge, GDPR Knowledge

Industry

Entertainment Providers

Description

Craft: Customer & Game Support Job Description: Your role within our Kingdom We are looking for an experienced and motivated Studio Support Specialist to join our Studio Support team. In this role, you’ll serve as a vital link between outsourced player support agents, King’s game studios, and internal teams across the Player Support organization. As a Studio Support Specialist, you’ll become an expert in our games, support procedures, documentation standards, and incident management processes. Your main mission will be to ensure seamless communication across teams and empower our support partners with the tools and knowledge they need to deliver world-class service to our players. Responsibilities In this role, you’d handle a wide variety of complex queries across all King’s games, for example with player accounts, games, and GDPR. You’d be a close collaborator with our game teams, acting as the bridge between them and our players. You’ll be expected to build and maintain documentation, relationships and fluid communication with game studios and key internal stakeholders. Among other things, you’d be gathering data and making analysis to create valuable reports for our stakeholders on game issues, player feedback and project updates. Additionally, you will contribute to providing excellent support to our players, through an active overseeing of our internal procedures and documentation, that will enable our outsourced agents to ensure player satisfaction. Your main responsibilities will include: Building relationships and collaborating with our game teams and different stakeholders, improving their processes based on their reviews and feedback. Also understanding the impact coming from new projects, regulations, and/or changes. Constantly revise and reassess documentation on procedures and game knowledge based on game changes and new feature releases Uni/multi-point coordination with internal and external clients to resolve escalations from 1st line support agents about Games, Promotional or Payments issues of our players Issue reporting: Investigating, identifying and forwarding required and precise information to further points of escalation across the business to drive resolution and optimize the player experience Backend processing of online withdrawals/refunds and resolving issues for global and localized payment providers (ranging from Credit cards, to SMS, to IVR to prepaid cards) Skills to create thrills Relevant university degree or previous related experience in customer service and/or game production. Knowledge of English language to a business or professional level Self-starter, proactive & independent mindset Excellent communication and interpersonal skills Passion for games and inquisitive nature Strong logical & reasoning skills with an analytical approach and attention to detail. Fast learner with the ability to work smoothly with technical processes related to hardware or software. Experience with Customer and/or Stakeholder management The ability to perform well in a demanding environment Tasty bonus skills: Knowledge of a second language to a business or professional level Application needs to be in English. About King With a mission of Making the World Playful, King is a leading interactive entertainment company with more than 20 years of history of delivering some of the world’s most iconic games in the mobile gaming industry, including the world-famous Candy Crush franchise, as well as other mobile game hits such as Farm Heroes Saga. King games are played by more than 200 million monthly active users. King, part of Microsoft (NASDAQ: MSFT), has Kingsters in Stockholm, Malmö, London, Barcelona, Berlin, Dublin, San Francisco, New York, Los Angeles and Malta. More information can be found at King.com or by following us on LinkedIn, @lifeatking on Instagram, or @king_games on X. Applicant Privacy Policy We bring moments of magic to hundreds of millions of people every single day. We create unforgettable games that are loved around the world. We take the art and science of gaming to the next level through curiosity for the unexplored, passion for games, respect for each other, and love for our players. Who we are King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch. We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the company. Our passion Making great games is incredibly challenging but we’ve proven it can be done… and we see a world of possibilities ahead. We’re challenging ourselves to dream bigger in a Seriously Playful way. We’re experimenting, learning, and adapting continuously to shape the industry in ways yet to be imagined. We’re passionate about bringing moments of magic to our players and we’re not afraid to have fun along the way. Above all, we play as a team, helping each other have impact on a massive scale. And we’ll know we’ve outdone ourselves when we’ve inspired the world to play. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful! Together, we’ll create new experiences that raise the bar, delight billions of people, and redefine the world of games again and again. This Applicant Privacy Notice summarizes how the information you submit as a job applicant through this website will be handled and protected by King and its subsidiaries ("we" or "us") For full details regarding the types of information we may collect from you, how and why we use this information, and with whom we share this information, please see our Applicant Privacy Policy.

Responsibilities

The Studio Support Specialist will handle complex queries across all King’s games and collaborate closely with game teams to improve processes. They will also gather data and create reports on game issues and player feedback to enhance player support.