POSITION: STUDIO SUPPORT TRAINER

Reporting To: Studio Manager
Locations: Across all 6 London studio locations
Salary: £18/hour + commission on service & product sales
Availability: Must be available to work across weekdays and weekends

JOB SUMMARY

We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required.
As a key part of our evolving studio structure, this role will provide on-demand coverage across our six London locations (Coal Drops Yard, Notting Hill, St Johns Wood, Kings Road, and Selfridges) based on trainer callouts, holidays, and business needs—sometimes at short notice.

STUDIO LEAD RESPONSIBILITIES (WHEN COVERING FOR THE MANAGER)

• Ensure the smooth execution of studio operations, including but not limited to front-of-house (FoH) duties, such as self-check-in and self-check-out, calling clients, managing walk-ins, and selling gift cards.
• Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards.
• Handle bookings, cancellations, and client intake, ensuring a frictionless experience.
• Own the self-check in and self-check out customer experience execution, maintaining high service standards.
• Support trainers in driving sales and rebooking efforts, maximising revenue opportunities.
• Address customer concerns professionally, resolving issues both in-person and over the phone.
• Manage opening and closing duties as a key holder, ensuring studio readiness.
• Monitor stock level checks as needed and end-of-day studio reporting.

TRAINER RESPONSIBILITIES

• Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction.
• Build strong client relationships to increase retention and rebooking rates.
• Educate customers on skincare, products, and treatments, leveraging upsell opportunities.
• Uphold hygiene, health & safety standards, ensuring a pristine studio environment.
• Stay updated on the latest FACEGYM techniques and product innovations.
• Operate efficiently within the Zenoti booking system to manage appointments, client records and the self-check-out process.
• Represent the brand professionally at all times, maintaining a well-groomed appearance.
• Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey.