ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA

As Style Advisor, based in our Meatpacking boutique, you will bring your unique strengths to the Retail Team, helping us deliver an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship.
You’ll work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.

Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:

• Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
• Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
• Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
• Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
• Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.
• Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience.
• Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns.
• Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services — and confidently translate this knowledge into clear benefits for the customer.
• Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
• Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
• Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals