SUB Hotel Front Desk (GSA) 2 at Sandpiper Property Mgt

Jacksonville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

14.3

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Desk Administration, Conflict Management, Emergency Response, Lead Management, Sales, Negotiation, Problem-Solving, Communication, Property Tours, Reservation Management, Staff Training

Industry

Hospitals and Health Care

Description

GUEST SERVICES AMBASSADOR 2 (GSA 2): THE ON-SITE OPERATIONS SPECIALIST! Your Challenge: Master the Front Desk, Deliver Flawless Guest Service, and Anchor Overnight Emergency Coverage While Living On-Site! Ready for a unique and high-responsibility role that combines daily front desk duties with mandatory live-on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next GSA 2! This position is the critical operational bridge between the day-to-day front desk and overnight safety. You will typically work four "B" shifts and provide two On-Call Overnight shifts (Monday and Tuesday nights). You are required to live in the hotel to ensure continuous operational excellence and support the General Manager (GM) and On-Site Manager (OSM). ---------------------------------------- THE ON-SITE MANDATE AND SHIFT STRUCTURE * Housing Requirement: You are required to live in the hotel and must abide by the hotel’s fraternization policy. * Primary Schedule: Typically works four "B" shifts * On-Call Overnight: Responsible for on-call overnight shifts, typically Monday and Tuesday nights, and must remain within 30 minutes of the hotel to respond to emergencies. * Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift. YOUR ESSENTIAL OPERATIONAL & GUEST DUTIES As the GSA 2, you are key to maintaining service standards, executing front desk administration, and providing necessary emergency coverage. Key Responsibilities Include: * Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to ensure the greatest satisfaction possible, working within budgetary constraints. Manage guest conflict and respond to situations as they arise. * Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently. * Quality & Safety: Inspect studios and public spaces daily according to the Clean & Safe program brand standards. Act according to procedure in the event of an emergency or accident. * Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to accommodate guests’ needs. * Team Support: Assist with the training of all team members as necessary, and assist throughout the property as needed during a shift. Demonstrate to team members how to effectively follow the “Say Yes to a Simple Request” program. ON-CALL OVERNIGHT SPECIFICS * Emergency Response: During overnight shifts, you will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution. * Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response. ---------------------------------------- MINIMUM QUALIFICATIONS & ESSENTIAL SKILLS The role demands reliability, strong interpersonal skills, and the ability to handle both customer-facing and emergency situations calmly. EDUCATION & EXPERIENCE * Education: High school diploma or equivalent (GED). * Experience (Preferred): 1 or more years of experience in the hospitality, retail, or food service industries. SKILLS & ABILITIES * Housing: Able to live on site at the hotel and abide by the fraternization policy. * Communication: Must be able to read, write, and speak English proficiently. Effective communication with staff and guests. * Problem-Solving: Effective conflict management, negotiation, and sales skills. Ability to respond calmly in situations of conflict and stress and problem solve in a timely manner. * Knowledge: Basic understanding of several common office/front desk procedures and practices. ---------------------------------------- Ready to step into this challenging and rewarding on-site leadership role?

Responsibilities

Manage daily front desk operations including check-ins, reservations, and guest satisfaction while maximizing studio revenue. Provide critical on-call overnight emergency coverage and maintain property safety standards while living on-site.