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Subaru Express Service Advisor at Gallatin Motor Company LLC
Bozeman, Montana, United States -
Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Service Advising, Interpreting Concerns, Diagnosis Communication, Repair Documentation, Scheduling Maintenance, Customer Satisfaction, Vehicle History Review, Technician Communication, Dispatch Communication, Professional Greeting, Routine Maintenance Advising

Industry

Software Development

Description
Description POSITION SUMMARY: The Express Service Advisor will be primarily responsible for interpreting the customer’s concerns so the Express Technicians can diagnose and perform the necessary repairs and then relays the resulting work done to the customer in understandable terms. The Express Service Advisor will ensure the highest level of customer service and ensure customer satisfaction and assist the customer in scheduling routine maintenance and repairs. ESSENTIAL DUTIES: Greet customers upon arrival in a prompt, courteous, and professional manner at their vehicle. Acknowledge customers who are waiting. Utilize porter if necessary. Prepare for scheduled customers i.e.: vehicle history, what the appointment is scheduled for, etc. Check the vehicle repair history, paying special attention to possible comeback repairs. Advise customers of recommended maintenance needed based on time and mileage Develop repair orders by fully documenting customer information and vehicle maintenance, and mileage. Communicate with technicians and dispatch regarding customer and company vehicle repairs to service our customers efficiently and effectively. 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Day range: Monday to Friday Rotating Saturdays Requirements Education and Experience: High School Diploma or Equivalent.
Responsibilities
The Express Service Advisor is primarily responsible for interpreting customer concerns for technicians to diagnose and repair vehicles, and then clearly relaying the completed work back to the customer. This role also involves ensuring high levels of customer satisfaction and assisting customers with scheduling necessary maintenance and repairs.