Subaru Love Encore Delivery Specialist/Customer Agent at Fitzgerald Auto Mall of Annapolis

Gaithersburg, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

60000.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Technical Savvy, Customer Handling Skills, Product Knowledge, Communication Skills, Follow-Up, Sales Support, Ethical Standards, Professional Appearance, Computer Skills, Phone Skills, Team Collaboration, Customer Satisfaction, Training, Product Features, Competitor Analysis

Industry

Motor Vehicle Manufacturing

Description

Description Hiring Immediately, Subaru Love Encore Delivery Specialist/Customer Agent. Full training and benefits The Subaru Delivery Specialist is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and possess exceptional customer handling skills. Responsibilities Include: Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru. Engage customers to return to the retailer for a Love-Encore redelivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction. Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature. Provide and offer comprehensive product information throughout the sales process to customers. Support the Sales Consultant with customer questions regarding product features and benefits. Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff. Be able to meet and greet and interact with customers effectively. Fully explain Subaru features, applications, and benefits. Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty. Strong computer and phone skills. Acquire and maintain knowledge on all Subaru vehicles and technology. Attend and graduate from the Subaru Star Academy (Boot Camp). Attain Subaru Delivery Specialist Certification. Study and understand Subaru competitors and the Subaru advantages over each. Achieve customer satisfaction targets as assigned by management. Uphold high ethical standards and maintain a professional appearance at all times. Pays $50K to $60K Yearly Benefits: Generous compensation based on experience EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! Benefits available – Health, Dental, 401k, Paid Time Off Positive and family friendly atmosphere. Employee Purchase programs Paid training and advancement opportunities Fitzgerald Auto Mall is an EEO employer.

Responsibilities

The Subaru Delivery Specialist is responsible for delivering comprehensive product information and ensuring a superior customer experience throughout the sales process. This includes engaging customers, providing detailed explanations of Subaru features, and following up to ensure customer satisfaction.