Subaru Service Advisor at Livermore Auto Mall

Livermore, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

18000.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Interpersonal Skills, Attention to Detail, Automotive Experience, Problem Solving, Scheduling, Conflict Resolution, Technical Knowledge, Payment Processing, Inspection Skills, Record Keeping, Follow-Up, Multi-Point Inspection, Cost Estimation

Industry

Motor Vehicle Manufacturing

Description

Description We offer competitive pay. We are looking for individuals that are eager to work and grow this business with us. The Service Advisor is the first-line customer-relations and service sales representative. The Service Advisor is responsible for scheduling service work in the Service Department and for selling additional needed service to customers. Responsibilities: Maintain service CSI benchmarks Schedule appointments and assign sequence numbers to each customer’s repair order. Greet each customer in a fast and friendly manner. Communicate with service customers to determine the nature of the mechanical problem(s) as well as the value of maintaining their vehicles. Test drive the vehicle if needed. Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle’s work will be completed. Obtain customer and vehicle data. Secure method of payment. Conduct a walk around inspection of all vehicles, building a positive report. Present a maintenance schedule/menu to every customer, identifying needed services both current and for future consideration. Offer a multi-point inspection, explaining high lights and obtaining customer approval to have technician perform. Keep a daily log of Repair Orders written, status as well as carryovers. Maintain expected standards for “hours per customer repair order written.” Handle minor customer complaints and/or misunderstandings with consideration, sensitivity and in a manner that does not further magnify the situation. Communicate the need for additional work when needed; fully explain all details to the customer and follow up progress of each repair order during the day. Handle telephone inquiries regarding work in process and appointments and return phone messages promptly. Requirements Automotive Experience a plus High School diploma or equivalent. Must have valid in-state driver’s license and have and maintain an acceptable, safe driving record. 2 years of previous sales or customer service experience preferred. Strong communication and interpersonal skills required. Commitment to customer service and demonstrated past customer service experience Strong attention to detail Previous success in sales and resolving customer service issues Ability to read and comprehend written instructions and information. Prior Dealer Track experience a plus Monthly compensation range is $3,200.00 - $18,000.00 based on hourly and incentives pay. Compensation based on experience. We offer full health and medical benefits, including life, dental, 401k, paid company holidays and paid vacation.

Responsibilities

The Service Advisor is responsible for scheduling service work and selling additional services to customers. They must maintain customer satisfaction benchmarks and communicate effectively with customers regarding their vehicle's needs.