SUBIC-CUSTOMER SERVICE REPRESENTATIVE-LOGISTICS at AMBYTH SHIPPING & SEAFIX, INC.

, Zambales, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Shipping, Documentation, Communication, Problem Solving, Mathematics, Computer Literacy, Report Generation, Cargo Management, Billing, Vendor Evaluation, Data Analysis, Manifest Examination, Tariff Interpretation, Email Management, Flexibility

Industry

Description

1. JOB SUMMARY Under the direct supervision of the Customer Service Supervisor, the Customer Service Representative is responsible booking / clearing outbound / inbound shipment (ocean/air) and Compiling documents on shipments to expedite removal of cargo from dock/airport and prepares billing for shipping charges. 2. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned: * Examines manifest, Bill of lading and Airway Bills to determine work procedures for releasing cargo. * Notifies consignee or agent by telephone or letter of arrival dates of shipment, customs clearance requirements, and cargo availability and demurrage charges. * Computes with information provided from Bill of Lading and Airway Bills to generate various reports. * Prepares billing reports and submits it to accounting department for collection. * Obtains cargo data from shipper such as cargo type, weight, measurement, destination, and shipping date, in order to determine allocation of cargo and fully utilize capacity of each shipment. * Consults with ocean carriers and airlines to ascertain availability of cargo space. * Provides customer(s) shipping details * Informs shipper of carrier’s name on which cargo is booked, departure/arrival date, and cargo delivery date. * Composes, types letters or correspondences from drafts and oral directives. * Prepares quotes for customers. * Maintains accurate, comprehensive and accessible manual and electronic filing system. * Develops and maintains professional communications with all departments and customers internally and externally. * Interprets and communicates operating policies. * Monitor Process Key Performance Indicators of Logistics division. * Prepare weekly progress reports. * Assist with preparation of purchase orders ensuring completeness and accuracy prior to processing. * Assist with vendor evaluation. 3. QUALIFICATION REQUIREMENTS To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE EDUCATION * Some college education is required. EXPERIENCE * Three to six months related experience and/or training; * Equivalent combination of education and experience. SKILLS AND ABILITIES LANGUAGE SKILLS 1. Ability to read, analyzes, and interprets shipping tariffs and legal documents. 2. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. MATHEMATICAL SKILLS 1. Ability to add and subtract two digit numbers and to multiply and divide. 2. Ability to perform these operations using units of American money and weight measurement and volume. REASONING ABILITY 1. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. 2. Ability to deal with problems involving several concrete variables in standardized situations. OTHER 1. Must be computer literate in operating MS Word, Excel, Power-point and Outlook. 2. Must be able to read and respond to all incoming and outgoing email daily 3. Ability to operate typewriter, calculating machine, large capacity copier machine and fax machine. 4. Ability to adapt to frequent interruptions and changing of assignments with no advance notice. 5. Must be flexible to work extended hours, weekends and holidays.

Responsibilities

The Customer Service Representative is responsible for booking and clearing shipments, compiling necessary documents, and preparing billing for shipping charges. They also communicate with customers regarding shipment details and ensure the efficient removal of cargo.