Subject Matter Expert - Analytics ( Retail Domain) at WNS Global Services

Belgrade, Central Serbia, Serbia -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Power BI, Azure Databricks, Retail Domain Expertise, Communication Skills, Presentation Skills, Stakeholder Management, Data Science, Analytics, Loyalty Programs, Customer Engagement, Digital Marketing, Campaign Management, Data Insights, Technical Leadership

Industry

Business Consulting and Services

Description

Company Description WNS (Part of Capgemini), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees. Job Description Title: Group Manager Relevant retail Experience: 7+ years Location: UK Summary: We are seeking a Subject Matter Expert (SME) in Retail Analytics to work with our client in UK who heads Loyalty and advanced analytics. The ideal candidate will combine deep technical expertise with business acumen to build and scale analytics capabilities, strengthen client partnerships, and drive practice growth. This role requires hands-on proficiency in SQL, Power BI, Azure Databricks, along with leadership experience in supporting the offshore delivery teams, developing frameworks, and supporting account farming in a dynamic retail environment Job Description Provide strong domain knowledge and thought leadership in the retail space, supporting loyalty, customer engagement, and related workstreams Independently work with the client stakeholders to understand their business challenges/ needs and define the right analytics approach to design impactful solutions Manage day-to-day delivery, work hands-on with data, and guide the offshore team in executing analytics projects involving large datasets. Introduce innovative ideas to build solutions in Loyalty, Promotion Effectiveness, Digital Marketing, Campaign Management, Data Insights, and related areas. Work extensively with SQL, Databricks, and Power BI to deliver high-quality analytics outputs. Provide technical thought leadership, coaching, and mentorship in data science while collaborating with engineering and cross-functional teams. Prepare and deliver business and technical presentations, reports, and other documents for client communication and business development. Communicate confidently and effectively with client stakeholders, present recommendations clearly, and drive adoption of proposed business actions Support account farming in a dynamic retail environment Qualifications Bachelors Degree Additional Information Must Have skills Hands-on experience with SQL, Databricks, and Power BI. Strong retail domain expertise (non-banking). Excellent communication, presentation, and stakeholder-management skills

Responsibilities

The Subject Matter Expert will provide strong domain knowledge and thought leadership in retail analytics, focusing on loyalty and customer engagement. They will manage day-to-day delivery, work hands-on with data, and guide offshore teams in executing analytics projects.