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Subject Matter Expert at EXL Talent Acquisition Team
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Process Transactions, Quality Compliance, Process Reports, Attendance Adherence, Client Communication, User Feedback, Team Collaboration, Documentation, Risk Management, Problem Solving, Teaching, Trend Awareness, SLA Management, Solution Verification, User Experience Monitoring, Change Management

Industry

Business Consulting and Services

Description
Ensure that the process transactions are processed as per Desk Top procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Provide the relevant process reports on a daily basis Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures Check that designs and solutions are correct Make sure processes meet agreed timelines (SLA) and quality Watch the live system and how users experience it; fix problems Listen to user feedback and make improvements Talk with clients clearly and in a professional way; join client meetings Be the main go-to person for questions in your area Teach and share knowledge with teammates Work with other teams (dev, QA, operations, product) to stay aligned Keep clear, up-to-date documents and guidelines Note risks and raise issues when needed Help with changes and how they affect users Keep up with trends and rules in your field
Responsibilities
The Subject Matter Expert ensures that process transactions are executed according to established procedures and meets quality standards. They also monitor user experiences and provide feedback for improvements while maintaining clear documentation and communication with clients and teams.