JOB SUMMARY:

We are seeking an experienced and motivated Subject Matter Expert (SME) to oversee and support inbound and outbound sales activities within a healthcare environment. The SME will be responsible for guiding a small team of sales agents, ensuring adherence to industry regulations, maintaining quality standards, and achieving performance targets. The ideal candidate should have a strong understanding of healthcare services, sales best practices, and exceptional leadership skills as well as being empathetic and bringing a proactive approach.

QUALIFICATIONS:

• 2+ years of experience in a sales or call centre environment, preferably in healthcare however not essential.
• 1+ year of experience in a supervisory or team lead role.
• Strong knowledge of inbound/outbound call centre operations.
• Familiarity with healthcare terminology and regulatory standards, desirable however not essential.
• Excellent communication, coaching, and interpersonal skills.
• Proficiency in CRM and call centre software.