Subject Matter Expert at Sutherland

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Mining, Communication, Leadership, Training Facilitation, Content Preparation, Issue Resolution, Trend Identification, Performance Analysis

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is seeking a reliable and detail-oriented person to join us as Subject Matter Expert. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description SMEs in this role get to: Empower the Work: Create, Facilitate, and Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also, conduct floor interventions for BQ teams. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with the relevant skill sets to meet the production goals from the first-month post-nesting. Should partner with quality and training manager to identify skill and knowledge gap that leads to a stable performance trend. Work with the training manager to prepare training content to run a BQ intervention for the business Work with the training manager in catering the learning via the update management process and new launches. Qualifications Excellent Data Mining skills Ability to think outside of traditional role to evaluate business implications Ability to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues. Background in technology accounts expected. Lead experience expected. English B2. Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The Subject Matter Expert will be responsible for creating and facilitating training sessions to equip staff with fundamental skills, conducting remedial training, and performing floor interventions for underperforming teams. This role also involves delivering new hire training to ensure new employees meet production goals from the first month post-nesting.