Subject Matter Expert with training exposure (German and English) at Sutherland

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency In German And English, MS Office Suite, Training Program Design, Training Delivery, Organizational Skills, Time Management, Communication Skills, E-Learning Platforms, Analytical Mindset

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description As a Trainer, you'll be responsible for developing and delivering engaging training content to enhance team skills and performance. You'll work closely with team members to identify knowledge gaps, create customized learning experiences, and ensure continuous improvement. Your role will involve monitoring progress, providing feedback, and fostering a positive learning environment that encourages growth and development. Responsibilities: Design, develop, and implement comprehensive training content Deliver engaging training sessions through a variety of formats, including in-person workshops, webinars, and e-learning platforms Act as the go-to expert on all things related to the project— features, policies and compliance Monitor customer interactions to ensure quality, accuracy, and adherence to tone, process, and regulatory standards Identify gaps in workflows and collaborate with operations, QA, and training teams to streamline support processes and enhance CX Handle advanced or escalated cases that require deep product knowledge or special handling Work closely with product managers, compliance teams, and IT to relay feedback from customers and push for feature fixes or improvements Provide targeted coaching and side-by-side support to agents to improve accuracy and customer interaction quality Stay informed of emerging trends, technologies, and best practices Qualifications Proficiency in German and English Solid knowledge of MS Office Suite Prior experience in designing and delivering training programs is a strong advantage Strong organizational and time management skills with attention to detail Ability to engage and effectively communicate with diverse audiences Familiarity with e-learning platforms or digital tools for training is a plus Analytical mindset with the ability to assess training needs and evaluate program effectiveness Additional Information Additional health and life insurance coverage Generous annual leave Food vouchers and paid breaks Competitive salary and clear career progression World-class on-the-job training Perfomrance Based Bonus All your information will be kept confidential according to EEO guidelines.

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Responsibilities

As a Trainer, you will develop and deliver engaging training content to enhance team skills and performance. You will monitor progress, provide feedback, and foster a positive learning environment.