INTRODUCTION

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).
We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.
But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.
Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, and Anderson McTague & Associates. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.
Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

OVERVIEW

We are looking for a Submissions Analyst to join our team. You will manage incoming requests from Brokers, directing them to the appropriate SPGC brand and departments. You will learn and work across multiple software to support services levels. Additional responsibilities may include assisting with Broker set-up, records management, and supporting project tasks related to workflows and enhancements.

QUALIFICATIONS

You’re a good fit if you have:

• Have at least 1-2 years of experience with transferrable skills in customer service, or administration;
• Have at least 1-2 years of experience in the insurance industry;
• Drive to learn a large organizations structure and product lines will be a requirement;
• Is adept at finding solutions to create an exceptional client experience;
• Can communicate clearly and effectively in a professional manner;
• Strong computer skills;
• Strong understanding of time restraints to allow for quick turnaround for requests;
• Intermediate level knowledge of Microsoft products, including Outlook, Word, Excel, Teams, etc.; and
• Having experience with NetSuite is considered an asset.

This position will:

• Develop and maintain excellent relationships with Underwriters and Brokers through verbal and written communication;
• Triage general submission emails to Commercial and Property lines;
• Follow Submissions Triaging guidelines;
• Monitor Triaging reports
• Review and ensure all documentation received is attached and filed correctly;
• Document observations made during pre-reviews of files to assist Underwriters;
• Communicate internally with other departments via e-mail, Microsoft Teams and telephone to determine and follow best practices; and
• Build and maintain electronic records following established guidelines and processes