SUBSCRIPTION OPERATIONS MANAGER (UP TO £50,000)

At Immediate, we’re home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and Gardeners World. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.
We’re the destination for people looking to get more from the things they love. We help inspire them; deepening their knowledge, skills and fuelling their passions, to enjoy more of what life has to offer.
Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor, or indoor, spaces, or enjoying the latest TV sensation with loved ones – we help bring our audience’s joy!

REQUIREMENTS

• Extensive experience in subscription operations, preferably in media, publishing, or a recurring revenue business.
• Experience working subscription billing platforms and strong understanding of print and digital subscription workflows.
• Strong organisational and project management skills, with the ability to manage multiple priorities effectively.
• Process-oriented with a passion for efficiency and customer-centric operations, always looking for simplifying and reducing manual interventions
• Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels.
• Experience with ticket management and work management tools
• Excellent listening and communication skills
• Outstanding problem-solving skills and attention to detail.

ABOUT THE ROLE

This newly created position of a Subscription Operations Manager marks a new chapter and a strategic shift in how we manage and grow our subscription business across print & digital platforms, as we undertake a significant digital transformation and take greater ownership our subscription operations in-house.
The Subscription Operations Manager will play a central role in running and owning the day-to-day operational engine that powers our subscription business. You’ll become the go-to expert on the Immediate subscription platform, and you’ll work closely with key teams including Print Production, Distribution, Finance, Marketing, and Product to deliver a seamless operations function.
This is a unique opportunity to shape the future of our Subscription Operations function and have an impact on subscription growth & revenues.