Subscription Services Operations Specialist at Pure Storage

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

53.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Contract Administration, Salesforce, Organizational Skills, Communication Skills, Problem Solving, Analytical Skills, Inventory Management

Industry

IT Services and IT Consulting

Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. ABOUT THIS ROLE… This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team. The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future and you would be integral in making this happen. Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date ultimately removing the risk of reducing the contract value. YOUR DUTIES WILL INCLUDE: Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process. Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage Effectively communicate company messages, value propositions, etc. verbally and in writing Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle Accurately confirm and quote all subscription renewal opportunities for assigned territory Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3 Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools Fulfills installed base requests for field Accountable for data related projects that help improve the Renewal reporting WHAT YOU’LL BRING TO THE TABLE… 4+ years experience in sales operations and or contract administration Solid Salesforce aptitude Ability to organize and prioritize activities Strong oral and written communication skills Organizational and follow up skills, problem solving and analytical skills Inventory/installed base management experience is a plus Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The hourly pay range is: $36—$53 USD WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.

Responsibilities

The Subscription Services Operations Specialist will assist the Renewal team in reviewing and optimizing renewal processes while ensuring SOX compliance. They will also manage inquiries and support the execution of subscription opportunities.