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Subscriptions Specialist at Century Direct Solutions
, , -
Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Entry, Subscription Management, Customer Inquiries, Record Maintenance, Process Improvement, Salesforce, Communication Skills, Night Shift, Problem Resolution

Industry

Description
Overview The Subscription Specialist is responsible for managing subscription services, which include data entry, processing subscription cancellations, and handling product changes. The role requires precision, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Responsibilities Perform data entry tasks, including processing subscription cancellations and managing product changes. Maintain and update accurate customer records in internal systems. Address subscription-related inquiries and provide timely resolutions. Collaborate with internal teams to ensure smooth handling of subscription adjustments. Assist in identifying and improving processes for subscription management. Handle complex and high-level, escalated inquiries from customers. Work with Customer Service tools to resolve customer issues and set up customer appointments using Salesforce, Client's Suite’s Advisor Admin, Knowledge base Gather and record customer feedback to improve processes. Regularly review work logs, customer feedback with supervisors and colleagues to identify and act on improvement opportunities. Qualifications At least 2+ years experience as a Customer Service Representative or a similar field Bachelor’s Degree holder or equivalent Exceptional English communication skills, both written and verbal. Ability to perform several tasks simultaneously in a fast paced environment with less supervision Willing to work on-site and within the night shift in our Cebu or Bacolod office Required Skills Data Entry, Salesforce, Customer Service, Years of Experience Needed 2
Responsibilities
The Subscription Specialist manages all aspects of subscription services, including data entry, processing cancellations, and handling product changes with precision. This role also involves addressing customer inquiries, resolving escalated issues, and collaborating internally to improve subscription management processes.