The Role

Based initially at the company's Southampton head office, you will play an important role in supporting the Subsidence Team and wider business, helping to manage claims efficiently and deliver a high-quality service to customers and insurer clients.

Your responsibilities will include conducting initial triage calls to assess the validity of subsidence claims and determine whether site investigations are required, reviewing policy cover and terms, preparing reports and ensuring claims progress in line with agreed service levels.

• You will also maintain accurate claim records, manage amendments and updates within the claims system, and communicate effectively with customers, insurers and colleagues throughout the claims process. The role requires someone who can handle challenging conversations professionally, identify solutions and maintain a proactive approach to progressing claims.