ESSENTIAL JOB FUNCTIONS

The Substitute Library Assistant provides Customer Service assistance to patrons. Under the direction of the Human Resources Assistant, and with an unwavering commitment to diversity, equity, and inclusion, the Substitute Library Assistant will:

• Provide hands-on customer service at the Help Desk.
• Assist patrons with use of the Library’s public computers, and Library supported software.
• Assist patrons with directional, basic collection, and Library account questions.
• Actively participate in training.
• Assist with various projects under the guidance of the Agency/Department Manager.
• Perform other similar duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Cash register experience preferred.
• Previous work experience in a public library or retail preferred.

REQUIREMENTS

• Bilingual (Spanish and English), strongly preferred.
• Willingness to adapt to changes in the work environment.
• A strong commitment to excellent and genuine customer service.
• Excellent oral and interpersonal communication skills.
• Strong competence and experience using and troubleshooting computers, software, office equipment, and mobile devices. Advanced knowledge of Internet browsing, Microsoft Office, Google Suite, and Windows and Mac OS.
• Physical agility and strength to bend, reach, and carry library materials (20-25 lbs.)
• Maintain patron and staff confidentiality.
• Dependability, punctuality, and good work habits.

Please refer the Job description for details