Success Engineer at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Process Optimization, Salesforce Configuration, Technical Documentation, Client Relationship Management, Workflow Design, Requirement Gathering, Unit Testing, Risk Management, Database Design, Active Listening, Time Management, Issue Resolution

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions: Lead discovery sessions to understand the existing and desired business processes. Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities. Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders. Deliver high-quality documentation of client requirements and design specifications for implementation. Deliver training tailored to customer specific configuration and business requirements telephonically and in-person. Work closely and successfully with other departments including: Product Development, Data Services and Analytics. Produce deliverables on primary Saleforce.com platform including configuration and workflows, detailed technical documentation, and unit test plans. Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports. Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources. Participate in customer status calls. Manage escalations and expectations for both the client and internal personnel. Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills. Possess proven time management skills to manage multiple priorities and deliver timely and accurate work. MINIMUM POSITION QUALIFICATIONS Competencies and Responsibilities: Integrated risk management, safety, or healthcare industry background with database design and platform configuration knowledge to develop optimal design solutions for the customer. 2+ years of technical work experience: creating and documenting business use cases, specifications, and documentation. Bachelor’s degree in information systems, risk management, or a related field. Ability to translate business requirements into written technical specs. Passion for delivering outstanding customer experience. Understands and applies analysis tools/techniques, issue resolution skills and demonstrates strong knowledge of relevant factors in the industry. Preferred Qualifications 2+ years of Risk Management, Safety, or Healthcare experience 2+ years of Salesforce experience Salesforce Admin Certified Preferred Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

Lead discovery sessions to optimize business processes and deliver high-quality technical documentation and configurations on the Salesforce platform. Manage client expectations, deliver tailored training, and collaborate with internal product and data teams to solve complex problems.