Suites & Catering Manager | Full-Time | Polar Park at Oak View Group

Worcester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

65000.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Oversight, Employee Relations, Technical Proficiency, Operational Support, Mentoring, Training, Customer Service, Inventory Control, Menu Planning, Point of Sale Systems, Cash Handling, Communication Skills, Problem Solving, Supervision, Compliance, Scheduling

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Suites & Catering Manager provides support and assistance with all Suites & Catering activities as well providing assistance to the concession managers in the profitable management of concessions operations, as needed. The Suites & Catering Manager will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Suites & Catering Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The Suites & Catering Manager will provide oversight and resolution responsibility for employee performance issues. The Suites & Catering Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Suites & Catering Manager will be to actively mentor, train and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required. This role pays an annual salary of $65,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 17, 2026. About the Venue Polar Park is a vibrant baseball park located in Worcester, Massachusetts, serving as the home of the Worcester Red Sox, a Minor League Baseball team. The park, which opened for the 2021 Triple-A season, has a seating capacity of 9,508 people and is known for its unique design and industrial feel, reflecting Worcester's history. The park is committed to providing a comfortable and accessible experience for all fans, with wheelchair and companion seating available. It hosts a variety of events year-round, including baseball games, concerts, and community gatherings. The park's location in Worcester's Canal District aims to revitalize the area and serve as a hub for community-oriented events. Responsibilities Assists in the overall effective management of Suites & Catering operations. Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately. Provides on-going direction, supervision and mentoring to hourly event staff. Monitor product quality and ensure high level of guest service. Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective. Assists in vault opening, closing and balancing, as necessary. Generates event employee schedules and verifies employee time as required. Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests. Qualifications Associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Three to five (3-5) years of experiefcne in catering or consessions Nationally recognized, advanced food service sanitation training course certification. Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+. Working knowledge of Point of Sale and timekeeping systems. Cash handling abilities; basic math skills including significant number manipulation. Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements. Good verbal and written communication skills. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Suites & Catering Manager assists in managing Suites & Catering operations and ensures compliance with alcohol service policies. They also provide oversight for employee performance and manage catered events from setup to teardown.