Summer 2026 IT Internship at Proven Business Systems LLC

Tinley Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

15.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Client Service, Troubleshooting, Device Imaging, Help Desk Operations, Account Setup, Hardware Inventory, Asset Tracking, Ticket Resolution, Communication Skills, Customer Service, Windows OS, Active Directory, Networking Concepts, Microsoft Office Suite

Industry

IT Services and IT Consulting

Description

Description Proven IT’s IT Internship program offers hands-on experience in technical support, client service, and business technology operations. Over the course of this 8–10-week summer program, you’ll work alongside experienced engineers and the Managed Network Services (MNS) team to learn how modern IT environments are supported and maintained. This is a great opportunity for students pursuing an IT or computer-related degree who want to apply their classroom knowledge in a real-world setting and gain exposure to help desk operations, device imaging, and client onboarding. ROLE AND RESPONSIBILITIES Assist in monitoring and responding to Tier I service tickets (hardware, software, and access issues) Provide first-level troubleshooting for desktops, laptops, printers, and peripherals Help stage and configure workstations and equipment for internal users or client deployments Support onboarding tasks such as setting up user accounts, imaging devices, and preparing desk areas Document common issues, FAQs, and troubleshooting steps to enhance the knowledge base Maintain inventory of IT hardware and supplies; assist with ordering and asset tracking Collaborate with engineers and project leads to resolve open tickets or escalate complex issues Participate in job-shadowing opportunities across departments to understand Proven IT’s service delivery model Attend team meetings and professional development sessions to strengthen technical and communication skills Complete a final project summarizing your contributions and learnings Requirements QUALIFICATIONS AND EDUCATION REQUIREMENTS · Currently pursuing or recently completed an Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field · Curious, analytical, and eager to learn new technologies · Strong communicator who can provide clear updates and follow-through on assigned tasks · Detail-oriented and organized with a customer-service mindset · Comfortable working both independently and collaboratively in a fast-paced environment · Basic familiarity with Windows OS, Active Directory, networking concepts, and Microsoft Office Suite · Prior experience with troubleshooting (through coursework, labs, or part-time work) is a plus · Must have a valid driver’s license, reliable transportation, and minimum levels of auto insurance coverage ADDITIONAL DETAILS · Duration: ~8–10 weeks (Summer 2026) · Location: Tinley Park, IL – Onsite · Compensation: Paid Internship · Schedule: Monday–Friday, standard business hours PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects; reach with hands and arms. The employee uses a computer, copier, fax, and telephone equipment. The employee must be able to sit for a prolonged period. Must be able to lift up to 15 pounds. BENEFITS GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA. EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75. EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee. EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions. 401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals. FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions. PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure. PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off. FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees from 5:00am to 8:00pm Monday through Friday. Employees utilize the gym equipment at their own risk. Additional Compensation: This position is overtime eligible.

Responsibilities

The intern will assist in monitoring and responding to Tier I service tickets, providing first-level troubleshooting for hardware and software issues, and supporting onboarding tasks like setting up user accounts and imaging devices. Responsibilities also include documenting common issues, maintaining IT hardware inventory, and collaborating with engineers to resolve escalated tickets.