THE OPPORTUNITY:

This is an excellent opportunity to join Accommodation, Catering and Events as a Summer Reservations Assistant, a key role in supporting the day-to-day operations within our Central Reservations team, often the first point of contact for our guests. We are looking for a passionate, customer focused, guest obsessed, team player who will keep our clients at the heart of what we do.
You will support in maximising revenue and occupancy in our Hotel and seasonal accommodation collection through effective management of all rooms inventory, system and resources
Based in our Central Office, located at Pollock Halls. You will work closely with the wider teams to provide high-levels of customer service. We are looking for an individual who displays a positive can-do attitude and enjoys working in a fast-paced environment.

YOUR SKILLS AND ATTRIBUTES FOR SUCCESS:

• A winning personality, approachable, genuine and attentive.
• Expertise in providing high quality customer service.
• Excellent communication skills.
• Excellent organisation and planning skills gained through previous experience.
  To succeed in this role, you will be passionate about providing an exceptional guest experience and the support the management team achieving 100% guest’s satisfaction.
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• Be an ambassador for our newly refurbished and rebranded products.
• Continuously look to improve our standards and deliver world-class hospitality.
• Become an integral part of our existing teams with a desire to succeed in delivering our values.
• Be a part of a world-renowned team providing accommodation for high-profile clients.