Summer Event Staff (4 month), QSC at Alma Mater Society

Kingston, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crowd Control, Verbal Intervention, SmartServe Training, Professional Attitude, Confidentiality, Judgment, Leadership, Communication, Organization, Attention To Detail, Cultural Sensitivity

Industry

Non-profit Organization Management

Description

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary Do you currently possess a valid First-Aid, Smart Serve and Ontario Security License? If you DO hold all three of these qualifications, please apply for the QSC 'Security Staff' position. Upon being hired, all QSC Event Level Staff have the opportunity to be promoted to QSC Security Level Staff. All QSC Security Level Staff must hold all three of these certifications to be considered for this position. The Queens StuCons (QSC) is a student safety service that embodies the unique idea of students being responsible for students. QSC works to uphold the AMS and university rules and regulations at sanctioned events and venues. Most often, we can be found working at the Queens Pub (QP), Clark Hall Pub (CHP), sporting events, concerts, speaker series, conferences and formal events. The QSC is the only service of its kind in North America, which represents the commitment of the AMS to the tradition of student's abilities to lead and supervise each other. QSC offers an exciting and dynamic work environment, where challenges regularly require staff to make sound judgments and leadership decisions, while interacting with staff and students from a large diversity of backgrounds. Job Competencies Communication Organization Ownership Attention to Detail Cultural Sensitivity Job Duties Perform ‘Crowd Control’ and ‘Verbal Intervention’ Measures at student run events. Attend mandatory SmartServe training and demonstrate skills and practices of said training while in field Maintain a calm and professional attitude in the case of dealing with incidents and sensitive scenarios/patrons on shift in a non-confrontational manner Be friendly and greet all patrons as they enter an establishment or event Uphold a higher standard of responsibility while frequenting QP, Clark Hall Pub, and other AMS sanctioned events Maintain strict confidentiality while carrying out duties of a Stucons, particularly regarding the Tri-Pub Ban List, Incident Reports, and the running of specific events Complete all assigned tasks efficiently and attentively Attend and fully participate in all in person and virtual meetings Respect and adhere to company policies, procedures and ethical standards Maintain timely communication with your direct supervisor Strive to foster a warm, comfortable and respectful atmosphere for all Always serve as a representative of the AMS and its mission statement Complete other duties as assigned Job Requirements Ability to thrive in a fast-paced environment Ability to act with discretion and maintain confidentiality Ability to intervene in sensitive and high stress situations including vulnerable patrons, with patience and compassion Be available for work on dates when QSC services will be in demand, including but not limited to: Homecoming, Sci Formal, ASUS Formal, Halloween, and St Patrick's Day Work Conditions Flexible hours including nights, weekends and holidays Extended periods of standing and other physically demanding conditions Interaction and collaboration with coworkers, management and the Queen’s community The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Responsibilities

Staff will perform crowd control and verbal intervention measures at student-run events while maintaining a calm and professional attitude when dealing with incidents. Duties also include greeting patrons, upholding high standards of responsibility at AMS-sanctioned events, and maintaining strict confidentiality regarding sensitive information.