Summer Intern - Client Success at S&P Global

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client support, Communication, Problem-solving, Financial services, Public markets, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Data analysis, Technical troubleshooting, Administrative tasks, Documentation, Team collaboration, Attention to detail, Service management systems

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 05 The Team S&P Global Market Intelligence is a division of S&P Global. We deliver data, research, and technology that help customers broaden perspective, operate with confidence, and make decisions with conviction. The Public Market Solutions APAC Client Support team supports clients using our platforms by answering product questions, troubleshooting basic issues, and partnering with internal teams (Product, Development, Data, etc.) to escalate and resolve more complex cases. The Impact As a Client Support Intern, you’ll help ensure a positive client experience by supporting day-to-day client inquiries and internal workflows. You’ll learn how client support operates in a global financial information and technology environment, and gain exposure to public markets and issuance-related workflows. What’s in it for you International exposure: collaborate with teammates across Kuala Lumpur, Hong Kong, and Tokyo. Hands-on learning: develop foundational client support, communication, and problem-solving skills in a professional setting. Industry insight: build familiarity with financial services and public market issuance concepts through real client questions and internal training. Responsibilities Respond to inbound client queries (via email/ticketing tools) by providing accurate, timely help for common “how-to” questions and basic troubleshooting, with guidance from the team. Log and document client interactions clearly in the team’s service management system, following templates and internal standards. Support the team with administrative and operational tasks (e.g., organizing requests, tracking case status, preparing simple summaries). Help liaise with internal teams by collecting details (screenshots, steps, timestamps) and escalating cases when needed. Support other ad-hoc tasks/projects as assigned (learning-focused, with supervision). What We’re Looking For Current student (or recent graduate) pursuing a Bachelor’s degree in Finance, Economics, Business, Information Systems, or a related field. Basic proficiency in Microsoft Office (Outlook, Excel, PowerPoint); comfortable learning new systems/tools. Strong written and verbal communication skills; able to explain information clearly and professionally. Demonstrated attention to detail, organization, and willingness to follow processes. A collaborative mindset and ability to work well in a team environment. Curiosity and willingness to learn about financial markets, client support practices, and S&P Global products. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The intern will respond to inbound client queries and provide basic troubleshooting while documenting interactions in the service management system. They will also support the team with administrative tasks and liaise with internal departments to escalate complex cases.