Summer Intern, IT Technical Support at New York City Economic Development Corporation

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

25.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Networking, Data Analysis, SQL, Excel, Word, PowerPoint, Visio, Miro, Helpdesk, Inventory Management, Audio/Video Systems, Imaging, Collaboration, Detail-Oriented, Organized

Industry

Government Administration

Description

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses. Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. Internship Program Overview: Our 2026 Summer Internship Program is a paid 10-week internship program, scheduled to begin on June 8, 2026. Interns are expected to work full-time throughout the summer. Summer interns will join an intern class consisting of undergraduate and graduate students to work on exciting projects in one of EDC’s many dynamic departments. Summer Interns will also participate in training programs, networking events, and other professional development opportunities over the course of the program. Department Overview: NYCEDC’s Management Information Systems (MIS) department seeks to align information systems & technology with the goals and objectives of the organization, dispenses technical services, and contributes to the strategic direction of NYCEDC. The department does this by keeping the infrastructure and environment in-step with technology and by integrating people, processes and tools while working with internal staff and external agencies to constantly promote collaboration and improve efficiency. MIS is responsible for planning, choosing, buying and installing the company’s computer and information processing operations. MIS oversees the development of corporate standards, technology architecture, technology evaluation, manage vendor relations, align IT with the business and develop management information systems. Some upcoming projects and tasks will be creating images for laptops, creating reports for ticketing system, configuring AV set up for conference room equipment, & hands on experience troubleshooting hardware. Intern Responsibilities: Configure, install, and troubleshoot network scanners and printers Provide support to users in all remote offices Research various technical problems and provide solutions to end-users and departmental staff Monitor Helpdesk calls and email messages and prioritize requests according to importance. Make sure all Helpdesk inquiries are answered in a timely fashion Provide basic support for hardware, software, and network access Track record of all hardware and software inventory Learn about Networking, Vlans, Audio/Video systems, Imaging, configuring hardware and supporting software. Build data dictionary, assist in data analysis, & support master data management. Help with data cleansing using SQL Queries & Excel tools. Help with building library of system & process artifacts using Word, Excel, PowerPoint, Visio, Miro, etc. Qualifications & Requirements: Preferred field(s) of study: Computer Information Systems, Computer Science, or related field Must be enrolled in an undergraduate or graduate degree program; recent graduates are also encouraged to apply Demonstrated enthusiasm for the mission of NYCEDC Demonstrated written, verbal, and analytical skills Demonstrated experience in using database and presentation tools, including Excel, PowerPoint, and Word Detail-oriented and organized, with the ability to multi-task and manage deadlines Ability to work in collaborative, cross-functional teams Ability to work full-time, Monday-Friday 9AM-5PM and complete the entirety of the 10-week program Salary Range $20—$25 USD About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy. NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives: Generous employer subsidized health insurance Medical, dental, and pharmacy plans Vision and hearing benefits Flexible spending accounts for healthcare and dependent care Short term and long-term disability coverage 100% employer covered life insurance and supplemental life insurance coverage Up to 25 vacation days Floating Holidays and Summer Fridays Parental leave - up to 20 paid weeks Retirement savings programs Company-paid 401(a) defined contribution plan 457(b) tax-advantaged retirement savings plan Tuition Reimbursement program Continuing education and professional development Public Service Loan Forgiveness (PSLF) eligible employer College savings plan Backup childcare Gym membership discounts A Calm.com membership for mindfulness and mental health support Employee discounts through Plum Benefits and much more Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization. The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents. For more information, visit our website at edc.nyc.

Responsibilities

Interns will configure, install, and troubleshoot network scanners and printers while providing support to users in all remote offices. They will also monitor Helpdesk calls and prioritize requests, ensuring timely responses to inquiries.