Summer Internship 2026 – Service Management 100% (f/m/d) at BANK JULIUS BAER CO LTD

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, SQL, Jira, Confluence, ITIL, AI, LLM, Tableau, KPI Reporting, SLA Monitoring, Process Optimization, Service Management, Data Analytics, Wealth Management

Industry

Banking

Description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Be Empowered with our 10-week Summer Internship Programme Join us for a 10-week internship from 1 July to 4 September 2026 and spend your summer discovering the opportunities and challenges of the wealth management industry. As a student, this internship is a chance to explore your interests, develop new skills, and gain hands-on experience working alongside experienced professionals on real projects. Our programme includes various learning sessions as well as networking opportunities, allowing you to connect with colleagues and our graduates. Whether you are passionate about finance, technology, or innovative problem-solving, our programme provides the ideal environment to learn, grow, and thrive. Apply now and join our dynamic team for a summer of learning, innovation, and excitement! Your team The IT Service Management function at Julius Baer is responsible for ensuring the effective delivery and management of quality IT services across the organisation. The team oversees IT operational processes aligned with industry best practices, primarily based on the ITIL framework. Key responsibilities include incident management, problem management, change enablement, service request management, and monitoring of service level agreements (SLAs). As part of this team, you would gain hands-on experience in service operations, learn to navigate enterprise service management tools, assist in reporting and process optimisation, and develop an understanding of how IT supports banking operations. You will also contribute to continuous improvement of IT services, tooling (such as service desks and automation platforms), and compliance with internal policies and regulatory requirements. YOUR CHALLENGE What to work on: Propose improvement initiatives: Suggest improvements to workflows based on observed inefficiencies or feedback Enhance automation through AI and use of LLM Assist in designing automation rules Build monitoring dashboards Support the preparation of KPI/SLA reports using existing dashboards to visualise key performance indicators Define hygiene checks on the ITSM database (e.g., resolving stale tickets, correcting misclassified entries) What to learn: Develop both technical and professional competencies Understanding of Enterprise IT Operations Learn the fundamentals of the ITILframework (e.g., Incident, Problem, Change, and Knowledge Management) Stakeholder communication—working with various IT teams Experience Problem-Solving in a Regulated Environment YOUR PROFILE Bachelor student from 2nd year onwards or enrolled Master student in the field(s) of [Computer Science, Software Engineering, Information Systems, Data Analytics] Initial practical experience in [Python, SQL, Jira and Confluence] Strong interest in IT operations, service delivery, and enterprise technologies Familiarity with IT service management principles (e.g., ITIL foundations) is a plus, though not mandatory Exposure to dashboards (Tableau) and/or Jira is advantageous; interest in LLM welcomed Curious, detail-oriented, and comfortable turning guidelines into automated checks and measurable KPIs Passion for wealth management and a desire to create value beyond wealth A global mindset, excellent interpersonal skills, and a strong appetite for learning Fluency in English, with additional languages being a plus Registered in the country of application with a valid work permit We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site. Is this not quite what you are looking for? Set up a job alert by creating a candidate account here. The international reference in wealth management Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo. Why join Julius Baer? At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners. Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes. For more information visit www.juliusbaer.com or contact us via the Contact Form. For recruiting agents, please see the additional information here.

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Responsibilities

The intern will propose workflow improvements, enhance automation using AI and LLMs, assist in designing automation rules, and build monitoring dashboards. Responsibilities also include supporting KPI/SLA report preparation and defining database hygiene checks within the ITSM system.