REQUIREMENTS

• Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
• Highly motivated, energetic, positive
• Customer service orientated, friendly & approachable manner
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students living away from home
• Excellent communicator with students, colleagues, and external clients
• Attention to detail, organised & thorough
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment
• This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this

YOUR ROLE

EF Oxford Summer School is seeking a responsible and energetic individual to join our Residence Team for summer 2025. As Residence Night Advisor, you’ll play a vital part in creating a safe, welcoming, and memorable living environment for our international students, helping them feel at home while they explore a new country and culture. If you’re ready to step into a dynamic, people-focused role and help make a difference for students this summer, we’d love to hear from you!
Roles run from June/July – August 2025 on a full-time, fixed term basis, with potential for permanent employment post summer.

RESPONSIBILITIES

• A constant presence at the student reception during the afternoon into the evening based at our sole residence
• Carry out the lead role on nightly curfew checks
• To ensure the smooth running of administration tasks relating to residence work such as preparing arrival information, organising keys and handling student queries
• Follow up on attendance and welfare checks throughout the day in accordance with EF’s Safeguarding and Missing Student policies
• Dealing directly with residence supplier to solve issues that may arise such as student lock-outs, or report maintenance issues to the supplier as required or directed by students and their leaders
• Ensure standards of rooms and quality of services are maintained by conducting weekly building and room checks
• To ensure the residences provide a comfortable, safe living environment
• To provide the highest level of customer service at all times
• Liaises with external suppliers where cleaning/maintenance issues are reported
• Ensures allocation information sent to residence suppliers is accurate and on time
• Assists with arrival & departure documents and preparation of keys for all arrivals
• Ensures access to basic cleaning materials, spare bedding and ready to do essential emergency cleaning if required for unexpected arrivals
• Follows up any disciplinary issues together with the Summer Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
• Shares emergency duty on a rota basis