Summer Trainee - Customer Channel Development

at  Kone

KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.
At Commercial & Operations, we are the engine that powers KONE’s success, ensuring competitiveness across all aspects of our business and throughout the building lifecycle. Our mission is pivotal: to make KONE faster, more agile, and better equipped to empower our frontline teams to deliver unparalleled service to customers.
By focusing on efficiency, innovation, and customer-centric strategies, Commercial & Operations plays a vital role in maintaining KONE’s position as an industry leader—enabling us to outpace the competition and exceed expectations every step of the way.
Are you interested in joining one of the world’s best employers?
We are looking for a

QUALIFICATIONS:

• Currently pursuing a degree in Business, Technology , Design, or a related field.
• Strong interest in business process development, user experience design, or project management.
• Excellent communication and teamwork skills.
• Ability to work independently and manage multiple tasks.
• Professional proficiency in English.
• Basic knowledge of digital development and design principles is a plus.

• Business Development: Collaborate with the program team and business line stakeholders to identify , design, and implement new self-service features for our new customer portal.
• User Experience: Participate in user research and usability testing to enhance the overall user experience.
• Documentation: Assist in creating and maintaining documentation to support global rollouts.
• Quality Assurance: Conduct testing and debugging to ensure the solution functions smoothly and meets quality standards.
• Project Support: Provide support in project planning, tracking progress, and coordinating with cross-functional teams.