During the summer you will gain valuable experience from your own field of study. We offer versatile tasks in an international company that innovates for a more sustainable tomorrow. We are frontrunners in developing renewable alternatives to fossil-based materials and we lead the way towards a future beyond fossils. Join us on this exciting path!
We are now looking for a Summer Trainee, Customer Service to our Pietarsaari pulp mill office, in Pietarsaari.
Greetings from your future manager
“Our summer worker will become customer service/sales support professional during the summer in our engaging, collaborative and supportive work environment. You will gain relevant professional experience and have a chance to put your knowledge into practice. We are confident that becoming a part of our Team will be an exciting opportunity not only to understand the dynamics of Pulp business but also to witness and support our unprecedented growth with ramp-up of our newest manufacturing plant in Uruguay. We are looking forward to welcoming you to create the future beyond fossils with us!” – Aleksandra Wozniak, Manager, European Customer Service & Distribution Logistics

What you will do

• Collaborate and communicate daily with customers
• Handle customer contracts, orders and invoicing
• Initiate and control customer master data creation and quality
• Handle customer inquiries, claims and supplier questionnaires
• Monitor customer stocks, support forecast process, sample and trial handling
• Keep control of consignment stocks acc. contracts in place
• Monitor customer payment behaviour together with Finance & Controlling
• Assist Sales in inquiry handling and support Sales with market, product and customer information, check allocations and support sales with allocation process
• Support full transparency of customer requirements across internal interfaces
• Support continuous improvement of customer service processes and ways of working

Who you are
We are looking for economics, finance or social studies students who are interested in creating excellent customer experience and cooperation with Sales and Supply Chain Teams. We appreciate positive and pro-active attitude, customer centricity as well as goal orientation and very good communication skills. Excellent English and Finnish skills are mandatory. Other language skills are considered as an asset.

What do we offer?

• Safety and well-being – We prioritize the safety of all our employees, ensuring everyone returns home safely. We care about each other and the well-being of our colleagues. Our community is built on great team spirit and shared commitment.
• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils!’ We do our work with professional pride, producing high-quality, sustainable products for our customers globally.
• Development opportunities – We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Are you ready?
Read more about summer recruitment process in Finland, applying, timeline, all available positions and more information on www.upm.com/summer or www.upm.fi/kesa in Finnish. Application period ends 14 February 2024. Notice that new positions can still be opened during application period.
We will start processing the applications already during the application period. Please add your resume and CV at the same stage of application.
For support with your application please contact the HR Service Center at [email protected] or tel. +358204146600.
A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.
UPM is a non-smoking workplace in Finland.
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• Collaborate and communicate daily with customers
• Handle customer contracts, orders and invoicing
• Initiate and control customer master data creation and quality
• Handle customer inquiries, claims and supplier questionnaires
• Monitor customer stocks, support forecast process, sample and trial handling
• Keep control of consignment stocks acc. contracts in place
• Monitor customer payment behaviour together with Finance & Controlling
• Assist Sales in inquiry handling and support Sales with market, product and customer information, check allocations and support sales with allocation process
• Support full transparency of customer requirements across internal interfaces
• Support continuous improvement of customer service processes and ways of workin