Supervenue AV Product Manager

at  Vivedia

ABOUT US

We are Vivedia, the UK’s market leader in audio-visual services for ‘once-in-a-lifetime events’ (weddings, funerals, citizenship ceremonies). We don’t simply follow the market; we’re innovators and disruptors. Your work will have a positive impact on thousands of people daily and millions of people each year. We have a head office in Sheffield and a satellite office in London, but our customers are spread across the UK.
We’re not fans of all that corporate jargon you might hear from other businesses. We’re down-to-earth, human, and passionate about putting our customers first (all companies say that, but we do it).
Our friendly team of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in the UK to work for! It might be because of the flexibility we offer regarding how and where we work, the genuinely fun and supportive environment we’ve built in our dog-friendly offices or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too.
This is a business that is doing well, but it goes beyond that; it’s about making sure things go right, first time, every time. This passion is driven from the top down by James, our MD (who hates titles and is simply ‘James’) and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, you’ll see what we mean.
It’s important that we are the right fit for each other, so we’ll share as much as you want to know about us while we get to know you, too.

REQUIRED EXPERIENCE

• 3+ years of product manager / owner experience in a relevant software/hardware environment, with a focus on AV hardware & software integration. – it’s the ability to match customer need with product and customer journey development / innovation that’s important – if you think you can drive these products forward in-line with what customers want, that’s the key.
• Good AV understanding, including software/hardware technical solutions
• Ability to set a product vision and strategy based on customer needs and insight
• Desire to improve and create through innovation, to drive product evolution
• Experience writing user stories, requirements, maintain backlogs, roadmaps and operating in an agile, scrum environment
• Value Proposition Development: Crafting clear and compelling value propositions that highlight the unique benefits and differentiators of the product.
• Product Positioning: Defining how the product fits within the market and how it should be perceived by customers.
• Experience of working with technical teams, customer experience teams, marketing and customer facing channels
• Good project management understanding
• Full UK driving license
• Have a view on whether a hotdog is a sandwich…

ABOUT THE ROLE

We are looking for a keen and proactive AV Product Manager to help work on our most exciting and innovative new product: Supervenue. Think world-class entertainment like Abba Voyage or the Vegas Sphere… but inside your local register office!
We’re the UK market leader at what we do with a great and professional delivery team. We’ll need all your professional product experience, but this is a skunk works project… move fast, break things and deliver a world-class product to grateful customers.

KEY RESPONSIBILITIES

• Maintain a deep understanding of our users and their expectations of our solutions, including hardware, software.
• Ensure Supervenue Products solutions stay aligned with the company’s overall strategy.
• Develop a product vision and strategy for how these products evolve to maintain and grow our market leading position in this market.
• Develop, maintain and deliver a product roadmap and an improvement backlog, with detailed specifications.
• Work with desktop developers, testers, delivery managers, customer technical support and customer relationship colleagues to manage the delivery of improvements and new products.
• Launch new features and product improvements out to market through Customer Succes, Customer Services, Marketing and Go to Market teams.
• Support with Change Management for anyone impacted.
• Help understand risks and issues.
• Maintain communication with stakeholders throughout the business.
• Generally, get stuck-in and hands-on with a small and fast-moving team