À PROPOS DE STUDIO PHI

Studio PHI se spécialise dans la production et le développement de contenu original, ainsi que dans la commercialisation et la distribution d’expériences immersives. Nous nous concentrons sur des projets d’art-divertissement et des expériences XR (réalités étendues) de grande envergure et de renommées, destinées aux lieux de divertissement basés sur la localisation (LBE). Chaque projet est conçu pour avoir une portée mondiale, avec pour objectif de voyager à l’international et de captiver des publics diversifiés à travers le monde. Catalyseur d’innovation, PHI Studio réunit des artistes, créateur·trice·s, réalisateur·trice·s et producteur·trice·s dans des collaborations audacieuses avec des talents de premier plan, repoussant sans cesse les limites de l’art et de la technologie.
Le Studio PHI s’inscrit dans la mission et les valeurs de PHI, qui, depuis près de 20 ans, propose une programmation riche en expositions et événements au cœur du Vieux-Montréal.

QUALIFICATIONS REQUISES

• DEC ou BAC en gestion ou autre domaine relié à la gestion des équipes.
• Certification en premiers secours , atout important
• 3-5 ans dans des postes similaires

REQUIRED QUALIFICATIONS

• Minimum Academic Requirements: DEC or Bachelor’s degree in management or another field related to team management.
• Professional Certification(s) Required: First Aid Certification, important asset
• Minimum Years of Experience: 3-5 years in a similar position

SKILLS AND COMPETENCIES

• Various combinations of education and relevant experience may be considered.
• Experience in team management, disciplinary procedures, conflict management, operations, coordination, or related fields.
• Excellent interpersonal skills and the ability to create and maintain human relationships, focused on quality and people (clients/staff).
• Strong leadership, team spirit, and a positive attitude, with the ability to manage stress and pressure.
• First Aid certification (possession of it or commitment to obtaining it quickly).
• Proficiency in French and English, both spoken and written, for communication with teams and the public.
• Proficiency in Google Suite and Microsoft Office tools.
• Comfort with using various technological equipment and software.
• Experience in culture, entertainment, immersive experiences, or art exhibitions is an asset.
• Knowledge of general HR policies is an asset.
• Availability to work evenings and weekends.
  Please send your résumé and a cover letter, specifying the job title in the subject line of the email.
  We thank all applicants; however, only those selected for an interview will be contacted.
  Job Types: Full-time, Fixed term contract
  Contract length: 6 months
  Pay: $52,000.00-$66,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Work Location: In perso

• Oversee the daily management of on-site operations staff and ensure that activities are carried out in accordance with established procedures specific to each immersive experience;
• Ensure that the visitor experience and customer service consistently meet Premium quality standards.
• Implement the necessary tools to ensure the reliability and quality of daily operations.
• Ensure an adequate number of trained personnel are present on-site to support activities by participating in the planning and recruitment of staff.
• Ensure the maintenance of a healthy and efficient work environment.
• Oversee the team’s administrative management, disciplinary management, conflict resolution, mediations, etc., with the support of HR when necessary.
• Plan the training of customer service teams in collaboration with the Ticketing Manager and the Visitor Services Manager.
• Communicate and comply with health and safety standards, ensuring the implementation of safety protocols for both the public and staff.
• Contribute to the drafting of necessary documents for the smooth running of activities: emergency procedures, guides, performance tracking tools, etc.
• Oversee the proper functioning of on-site operations (Reception, Ticketing, Shop, Café, Venue, Security, Cleaning, Snow Removal, Maintenance, etc.).
• Ensure that spaces are safe, clean, and operational during public opening hours.
• Participate in the selection of service providers for the operational maintenance of the venue: cleaning, plumbing, pest control.
• Collaborate with service providers to guarantee the quality of services provided and maintain mutually beneficial relationships.
• Act as an intermediary between the site team and upper management.
• Coordinate venue activities with the marketing team to ensure operational consistency.
• Develop and implement strategies to improve internal communication and strengthen team engagement.
• Ensure the implementation and management of employee recognition and appreciation mechanisms.
• Keep the inventory of various equipment up to date and ensure their proper condition.
• Ensure that the public receives impeccable customer service and a high-quality experience.
• Perform any other related duties as required.