Superviseur(e) service et divertissement - The Rec Room Royalmount, Bouffes at Cineplex

Mont-Royal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Customer Service, Conflict Resolution, Interpersonal Skills, Training, Sales Target Achievement, Budget Adherence, Regulatory Compliance, Food Safety, Liquor Service, Payroll Management

Industry

Entertainment

Description

City: Mont-Royal What you will do: À The Rec Room, les superviseurs ou superviseures des services de restauration et de divertissement sont des membres de premier plan des équipes sur lesquelles nous misons pour offrir à notre clientèle une expérience de divertissement exceptionnelle. Le jeu et le divertissement passionnent les membres de notre personnel. Ils et elles souhaitent mettre leur expérience à profit pour créer un environnement palpitant et attrayant. Les responsabilités incluent, sans toutefois s’y limiter : Responsable de l’exécution de tout ce qui touche les Groupes et événements, le tout en offrant un service à la clientèle irréprochable. Assurer le bon déroulement des activités de jeux, de vente au détail et du vestiaire et informer le personnel et la direction du service de toute correction nécessaire à l’amélioration du service à la clientèle. S’efforcer d’atteindre les objectifs de vente tout en respectant le budget établi au cours des opérations quotidiennes. Compléter toutes les listes de contrôle quotidiennes, hebdomadaires et mensuelles, conformément aux exigences internes et externes (organismes de réglementation). Assurer la formation et le développement des membres du personnel selon le service auquel ils et elles appartiennent (bar, service en salle, accueil/centre d’appel, divertissement et événements et spectacles). Veiller à l’exécution sans faille de tout ce qui touche les jeux afin d’augmenter les gains financiers tout en maintenant les coûts à un niveau raisonnable. Tenir à jour les registres de paie et de présence conformément aux exigences législatives et à celles de The Rec Room. Respecter toutes les exigences législatives provinciales en matière de santé, de sécurité alimentaire et de service d’alcool. Toutes autres tâches qui vous seront confiées. Qualifications requises : Voici les raisons pour lesquelles ce poste à The Rec Room serait parfait pour vous : Vous avez été superviseur ou superviseure pendant 1 à 3 ans dans le secteur de la restauration, de la vente au détail ou dans l’industrie du divertissement. Vous avez déjà formé du personnel (un atout). Vous êtes en mesure de travailler selon des horaires variables, y compris le jour, le soir, la nuit, le week-end et les jours fériés, selon les besoins. Vous avez d’excellentes compétences en matière de leadership, de communication, de service à la clientèle, de résolution des conflits et de relations interpersonnelles. Vous avez d’excellentes connaissances des normes, des façons de faire, des pratiques et des particularités techniques de l’industrie de la restauration. Informations complémentaires : Vous bénéficierez des avantages suivants : Une contribution à vos frais de scolarité Un programme d’aide aux employés Un horaire souple Des rabais sur la nourriture pendant et entre vos quarts de travail Des possibilités d’avancement et plusieurs autres ! ******************************************************************************* The Rec Room’s Hourly Restaurant Amusement Service Supervisors are an integral part of the team who provide an exceptional gaming experience to each and every guest. Our amusement staff members are passionate about gaming and entertainment and look to bring their experience towards providing an exciting and engaging environment. Responsibilities will include but are not limited to: Responsible for executing Groups & Events within venue, providing seamless guest service. Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room and providing feedback to the employees and Service Manager to improve the Guest Service experience. Strive to achieve sales targets while adhering to an established budget during day-to-day operations. Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements. Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment). Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line. Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements. Follow all provincial Health, Food Safety and Liquor service legislative requirements. Other duties as assigned. Qualifications: The Rec Room may be a perfect fit for you if: You have 1-3 years of supervisory experience in the food service, retail and / or amusement industry. Training experience will be considered an asset. You are able to work flexible shifts, including days, evenings, nights, weekends and holidays, as required. You have excellent leadership, communication, customer service, conflict resolution and interpersonal skills. You have a strong working knowledge of restaurant industry principles, methods, practices, and techniques Additional Information: As an employee, you’ll enjoy: Tuition Assistance Employee Assistance Program Flexible Hours Discounted Food and Beverages on Shift Opportunities to grow & more! Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted. We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website Whether at home or on the go, we offer over 10,000 digital titles to rent or own, including the latest releases. Visit Cineplex Store Website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An agency powering end-to-end digital and DOOH solutions that drive customer experiences and bottom-line results. Visit CDM Website

Responsibilities

Supervisors are responsible for executing all aspects of Groups & Events, ensuring seamless guest service, and maintaining the smooth operation of games, retail, and coat check areas. They must also strive to meet sales targets while adhering to budgets and completing required compliance checklists.