JOIN COVERED CALIFORNIA’S SACRAMENTO SERVICE CENTER!

Are you ready to begin your leadership journey with Covered California? Apply to become our next Service Center Supervisor!

WHAT TYPE OF IMPACT WILL YOU MAKE?

As the Service Center Supervisor, you will be responsible for monitoring, assisting, mentoring, and coaching lead and regular Service Center Representatives (Program Technician IIs and IIIs) to develop them into successful and effective employees. You will be able to help grow and improve employees, so they are able to promote, while also developing and improving upon your own leadership and supervisory skills so you are ready for the next step in your career path. We are looking for someone who has previous experience working in a fast-paced call center environment and participating in the selection, training, and supervising of staff. If this sounds like the job for you, submit your application today!
At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.
Pay Differential: If selected, incumbents will receive a call center pay differential and be compensated an additional $150 per month.
This position is located in Sacramento County.
NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.
NOTE: Possession of minimum qualifications will be verified prior to an interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant’s name may be removed from the eligibility list.
You will find additional information about the job in the Duty Statement.

Working Conditions

• This position may be eligible for telework. The amount of telework is at the discretion of the Department and is based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.
• Employees are no longer required to submit Covered California’s Self-Screening Questionnaire prior to coming onsite. Additionally, the State of California COVID-19 Testing Program requirements, along with COVID-19 vaccination verification are no longer needed. Covered California’s COVID-19 Prevention Plan has been updated to incorporate the revised CDPH Public Health Officer Orders.

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

STATEMENT OF QUALIFICATIONS (SOQ) INSTRUCTIONS: A SOQ IS REQUIRED TO APPLY. THE SOQ WILL BE USED AS A PRE-INTERVIEW SCREENING TOOL. APPLICANTS WHO DO NOT FOLLOW THE SOQ INSTRUCTIONS AND/OR DO NOT ANSWER THE PROMPT AS STATED BELOW WILL NOT BE CONSIDERED.

Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.

THE STATEMENT OF QUALIFICATIONS (SOQ) MUST BE A NARRATIVE DISCUSSION OF HOW YOUR EDUCATION, EXPERIENCE, SKILLS, AND TRAINING MEET THE MINIMUM AND DESIRABLE QUALIFICATIONS TO QUALIFY YOU FOR THE POSITION. IT ALSO SERVES AS DOCUMENTATION OF YOUR ABILITY TO PRESENT INFORMATION CLEARLY AND CONCISELY IN WRITING. YOUR SOQ MUST BE TYPED, ARIAL 12 PT. FONT, AND NO MORE THAN TWO PAGES IN LENGTH.

• Describe your knowledge and experience in supervising, coaching, mentoring, and directing employees or teams. Include how you have implemented performance improvement plans, fostered professional growth, and encouraged continuous improvement among your staff or team members.
• Describe your experience handling a high-volume workload. Explain the strategies you used to prioritize tasks, manage resources, and ensure measurable goals and objectives were successfully met.
  For assistance in completing the SOQ, you may want to consider watching the following video from CalHR’s Training Catalog: Basics of Writing a Strong Statement of Qualifications.
  Application Instructions
  Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
  Final Filing Date: 8/17/2025

• “To” and “from” dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• Job duties performed
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles)