Supervision Manager at Bank of America

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Regulatory Compliance, Auditing, Leadership, Communication, Delegation, Time Management, Analytical Skills, Interpersonal Relationships, Decision Making, Controls Management, Fraud Management, Due Diligence, Active Listening, Microsoft Office, Issue Management

Industry

Banking

Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Responsibilities/Position Summary: The Supervisory Management position will serve to ensure regulatory compliance and corporate mandates for all administrative, sales, and operational activities performed by Field Financial Services Advisors (FSA), Banking Financial Advisors (BFA), & Corporate Financial Solutions Advisors (CFSA) in the Merrill Edge platform. This platform within the Consumer Banking & Merrill Edge has over 193 billion in assets under management. A predominate objective of the position is to limit risk and financial exposure to the business unit and the firm. The Supervisory Manager (SM) reports to the Division Supervision manager. The SM is a member of the Branch Leadership Team, along with members of the Centralized Supervision. The SM supports the Firm's business objectives and contributes to the line of business profitability by influencing Advisor business practices in ways that minimize regulatory and financial risk as well as uphold the Firms' reputation. Ultimately, the SM protects the Firm, helps growth business responsibly, and serves the client by proactively managing and mitigating risks. Supervision manager as a member of the branch leadership team, the r is responsible for a wide variety of delegated Supervision which includes administrative and business functions related to the regulatory supervisor’s responsibilities for the parent and associate offices. He or she functions independently, or with minimal guidance, Supervision manager and supports the company's business objectives and contributes to branch office profitability by influencing Financial Advisor business practices in ways that minimize regulatory, financial and reputational risks. Specific Responsibilities include (but are not limited to) the following: • Coach and drive good behaviors and best practices to operate within the company’s risk controls and promote operational excellence. • Use existing supervisory applications to complete semi-annual audits of each individual FSA/BFA/CFSA location, ensuring compliance with all policies, procedures, settings and circumstances. Secondary locations are to be visited annually. • Review, respond, and resolve Sales Practice customer complaints received verbally or in writing for Merrill edge. • Assist in arbitration and legal matters. • Perform client contact, as necessary. • Review and maintain all Client, Compliance and Regulatory Incoming and Outgoing Correspondence • Provide market and non-market action decisions. • Review and approval of any sales seminars, outside speaking engagements or media coverage conducted by FSAs/BFAs. • Monitor and review Investor Profile changes. • Monitor accounts with large debit balances and short market values over $500,000 and coordinate approval with Credit Administration and clients. • Review Policy Settlements of a particular threshold to ensure settlements are within Firm Policy and Procedures. • Monitor and review large trade and managed account enrollments • Review exception requests for Control Securities and coordinate with Field FSAs/BFAs. • Monitor and manage registration, licensing and continuing education for all advisors including FSA’s/CFSA’s/SRM’s • Monitor and review client accounts for potential risk with regard to mutual fund trading, concentrated positions, active client reviews, and margin usage. • Review Compliance 1028 exception items for potential exposure, and ensure timely and appropriate follow-up. • Manage projects / initiatives to improve sales supervision and risk management. • Monitor transactions for adherence to state registration requirements • Monitor adherence to all established policies and procedures by registered representatives • Escalate emerging risks within the enterprise risk framework to identify potential business concerns and/or breakdown in controls. Required Qualifications: • Bachelor’s Degree or equivalent work experience • Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53) • Familiarity with compliance and regulatory issues • Strong auditing background with willingness to travel • Strong leadership abilities, communication and delegation skills • Familiarity with Microsoft Word, Excel, and PowerPoint • Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, and policies/procedures • Strong time management and organization skills with the ability to prioritize appropriately • Proven ability to build and retain strong interpersonal relationships • Ability to identify client needs and concerns, and coach advisors on aligning solutions to goals in a suitable and controlled way • Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk • Demonstrated strong and effective leadership style through clear communication and collaboration with other partners to make sound decisions with courage and conviction Enterprise Job Description: This job is responsible for supervising client account activities by monitoring administrative, sales, and trading tasks performed by registered employees. Key responsibilities include limiting risk and financial exposure to the business unit and the bank for registered employees located in call centers or financial centers. Job expectations include overseeing day-to-day front line supervision, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, trade correction, and complaint resolution. Enterprise Qualifications: Ensures employees comply with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm Creates and oversees team workflow, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments Monitors employees in call centers or financial centers ability to handle and resolve complaints Additional Skills: Attention to Detail Continuous Improvement Controls Management Risk Management Fraud Management Issue Management Monitoring, Surveillance, and Testing Policies, Procedures, and Guidelines Management Regulatory Relations Active Listening Decision Making Due Diligence Leadership Development Oral Communications Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

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Responsibilities

The Supervision Manager ensures regulatory compliance and limits financial risk for administrative, sales, and operational activities within the Merrill Edge platform. This includes conducting audits, resolving customer complaints, and monitoring advisor business practices to protect the firm's reputation.