Supervisor - 12 month FTC at Frasers Group

Derry/Londonderry, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

31450.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Commercial Analysis, KPI Management, Retail Operations, Stock Control, Merchandising, Customer Experience, Coaching, Loss Prevention, Communication Skills, Problem Solving, Luxury Fashion Knowledge

Industry

Retail

Description

Company Description FRASERS is a department store group with locations across the UK and Ireland and is one of the best-known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team. We are looking for an enthusiastic and talented Supervisor to join our team in our Londonderry/Derry store. This is an exciting opportunity to make a real impact, support the continued success of the store, and develop your leadership skills. The role is offered on a 12-month fixed-term contract to cover maternity leave, with an anticipated end date of 12 September 2027. Job Description Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth. COMMERCIAL EXPERTISE As part of the leadership team, support in driving the commercial success of the store and drive store performance Identify key opportunities to enhance performance in line with current trends Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives Analyse data and key performance indicators to make informed commercial decisions and drive KPIs TEAM LEADERSHIP & MANAGEMENT Be responsible for your department and team's performance Lead and inspire your store team, providing guidance, coaching, and support. Work closely with your Store Management team, acting on feedback and working towards targets and deadlines Build lasting relationships with internal and external stakeholders Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation DEVELOPMENT As part of the leadership team, support in driving the team's personal development and progression Seek opportunities to drive your own personal development Train coach and upskill the sales team to maximise opportunities for future progression within the business OPERATIONAL EFFICIENCIES Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures Use business communication tools to drive completion of tasks and ensure your team understands all key functions Support the store manager to drive performance in line with retail priorities to meet business objectives CONTROLS Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency. Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively Demonstrate resilience to operational challenges, making effective decisions to drive solutions Control stock movement, run accurate store audits, and implement visual standards to company guidelines Qualifications About You We’re looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences. A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively A proactive problem-solver, able to think quickly and respond to customer and operational needs A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance A confident communicator, comfortable engaging with colleagues, customers, and stakeholders Qualifications & Experience Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role Proven ability to support, motivate, and guide team members in a fast-paced retail environment Strong track record of achieving sales targets and delivering results Good product knowledge, including brands, fashion trends, and materials Understanding of retail operations, including merchandising, stock control, and loss prevention Strong verbal and written communication skills, with the ability to build positive working relationships Additional Information The Rewards Basic rate salary £31450 per annum 28 days holiday a year, inclusive of bank holidays 20% Staff Discount across all Frasers Group Stores 40% in store uniform discount Weekly/Monthly & Quarterly Commercial Bonuses Commission-led bonuses across a wide range of products Long Service awards Discounted Gym membership Excellent career development opportunities We offer a wide range of Development Courses with National Qualifications Compensation: up to GBP 31450 - yearly

Responsibilities

Oversee a team of Sales Advisors to drive commercial success and meet store-level KPIs. Manage daily operations, including stock movement, audits, and the implementation of visual standards.