Supervisor (12 month), Walkhome Service at Alma Mater Society

Kingston, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accountability, Communication, Cultural Sensitivity, Problem Solving, Conflict Management, Time Management, Client/Customer Focus, Supervision, Motivation, Poise, Training, Coaching

Industry

Non-profit Organization Management

Description

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary Walkhome was established in 1988 as a volunteer service in response to growing concerns about safety on campus. Since then, it has quickly developed into one of the most widely known and respected student services at Queen's and is the Alma Mater Society's single largest employer. Walkhome offers Queen’s students, staff/faculty, and the Kingston community anonymous, confidential, and discreet walks anywhere within our boundaries. Walks can be requested by visiting the Walkhome kiosk located on the 1st floor of the Queen’s Centre, calling our phone number (613-533-9255), or using the live chat on our website (walkhome.ca). Our staff do not wear any clothing that identifies them as Walkhome and patrons are not required to disclose any information about their identity (ex: name, address, etc.) if they do not feel comfortable doing so. During Daylight Savings, Walkhome operates from 8 PM – 2 AM, Sunday – Wednesday and 8 PM – 3 AM, Thursday – Saturday. After Daylight Savings (during winter months), Walkhome opens at 7 PM instead of 8 PM. Competencies Accountability Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus Job Duties Contribute to the planning of service-based promotional events as directed by the Head Manager and the Marketing and Outreach Assistant Manager Adhere to all duties as outlined in specific Supervisor portfolios, and as directed by the Head and Assistant Managers Contribute to the preparation of staff evaluations as directed by the Head Manager Monitor employee performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise Ensure all complaints are addressed and handled professionally, leaving the customer with a positive resolution Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team Facilitate a smooth transition Attend all training sessions to become familiar with the department and adhere to the general operations of the department Strive to foster a warm, comfortable and respectful atmosphere for all Always serve as a representative of the AMS and its mission statement. Attend and fully participate in all in person and virtual meetings Maintain timely communication with your direct supervisor Complete all assigned tasks efficiently and attentively Complete other duties as assigned Job Requirements Ability to supervise and motivate a team to achieve and exceed their goals Ability to remain calm and poised in urgent situations Be available for one to two 8-hour shifts per week; work a minimum of one supervisory shift each week Be available to be scheduled to work each weekend in September, on Homecoming, on October 31st, and on March 17th Working Conditions Interaction with employees, management, and the Queen’s community Flexible hours including nights, weekends and holidays Extended periods of standing and other physically demanding conditions The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Responsibilities

This role involves contributing to promotional event planning, adhering to specific portfolio duties, and monitoring employee performance to ensure standards are met and disciplinary action is mitigated if necessary. The supervisor must also address customer complaints professionally and assist with new employee training through positive reinforcement and coaching.