Supervisor - 12 Moons Asian Bistro at Snoqualmie Casino & Hotel

Snoqualmie, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

64521.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Guest Service, Supervision, Coaching, Mentoring, Cash Handling, Problem Solving, Team Management, Time Management, Organizational Skills, Customer Interaction, Policy Adherence, Conflict Resolution, Food Service, POS System

Industry

Gambling Facilities and Casinos

Description

Description Pay Rate: $58,656/year minimum (Dependent on experience) Shift: Swing, weekend required Position Type: Full Time A FULL HOUSE OF TOTAL REWARDS Competitive Pay: Starting salary range of $58,656 - $64,521.60/yr (depending on experience), with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $84,468.80/yr over time. Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability. Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually. Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets. Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program. PURPOSE The Supervisor will provide leadership and direction to 12 Moon’s Team. Support and communicate clearly and effectively with team members, assist and support the 12 Moon’s Manager, Food & Beverage Director, and Guest(s). SUPERVISORY SCOPE Bartender Server Server Assistant Host(ess) ESSENTIAL DUTIES / RESPONSIBILITIES Know, communicate, and follow through on policies and procedures. Coach and mentor the team in providing superior guest service. Open and close the restaurant. Responsible for ensuring that the dining room and equipment present an organized and clean atmosphere to our guests. Address and answer guest questions, complaints, or concerns in a timely and professional manner as defined by the departmental policies. Provide direct supervision and mentoring to all Team Members, including positive and constructive counseling on a fair, consistent, and impartial basis. Hold daily pre-shift line-ups and other regularly scheduled meetings. Communicate with Team Members and management by actively using verbal and written communication; i.e. memos, bulletin boards, etc. Communicate with kitchen management and staff. Ensure proper cashier and manager transactions through the POS System. Responsible for accurate cash handling and procedures. Complete all required reports in a precise and timely fashion. Follow departmental policies regarding alcohol as prescribed through training. Monitor, track, and report to the manager all incidents. Assist with expediting, front desk, and food running duties as needed. Table touches daily. Other duties and responsibilities as assigned. Requirements Education and Experience: High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD) Two (2) years of supervisory experience in a high-volume restaurant, within the last 12 months of applying; Or internally, two (2) years of Food Service in an equivalent food outlet. Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. PREFERRED Education and Experience: Fluency in English. A second language such as: Chinese (Cantonese & Mandarin), Japanese, Korean, or Vietnamese will be an added advantage. Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Responsibilities

The Supervisor will lead the team at 12 Moons Asian Bistro, ensuring superior guest service and maintaining a clean and organized dining atmosphere. Responsibilities include coaching team members, handling guest inquiries, and managing daily operations.