Supervisor, Access and Flow

at  Health Sciences North

SUPERVISOR, ACCESS AND FLOW

Competition #
7420
Job Title
Supervisor, Access and Flow
Department
Access & Flow
Status
Permanent
Work Type
Part-time
Affiliation
Management
Shift Assignment
As assigned
Bilingualism Required
No
Police Check Requirement
N/A
Site
RLHC- Management
Salary Information
$91,104.00 to $107,172.00 per annum
Application Closing Date
Feburary 19, 2025

JOIN NORTHEASTERN ONTARIO’S HEALTH CARE LEADERS!

Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing our academic and research impact for Northeastern Ontario. We pride ourselves on being a learning hospital, providing professional development opportunities for our staff.
Health Sciences North (HSN) is seeking an innovative individual for the position of Supervisor, Access and Flow to provide support to the flow of patients in and out of HSN beds, and provide weekend management support on other issues as required.
The ideal candidate will have a minimum of a minimum of a four (4) year Bachelor’s Degree from an accredited university. We are looking for someone with experience working in a leadership/supervisory role. Candidates that possess a current Certificate of Registration in good standing with a regulatory college are preferred.

DEPARTMENT OVERVIEW

The Care Transitions, Patient Flow, and Utilization Department at HSN is a diverse and dynamic team that includes an ED Mobility team, High Risk Assessors, Home First Liaisons, Bed Allocation Associates, Patient Flow Supervisors, and Clinical Operations Managers.
The main objective of this multidisciplinary department is to improve the flow of clients throughout HSN by addressing issues such as emergency department overcrowding, reducing time to inpatient bed, and facilitating timely
discharges.
The department actively monitors patients admitted through emergency, urgent, and elective admissions and seeks opportunities to place individuals in the most suitable inpatient care location.
Regular communication with other hospitals and care facilities helps the team assess occupancy and assists in our daily planning of patient transfer opportunities as well.
If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.
At HSN/HSNRI, we prioritize the physical and psychological wellness of all our staff through a variety of initiatives, aimed at creating a supportive and engaging workplace. Our Wellness Committee actively promotes health and well-being offering tips and resources to support wellness of our staff. We pride ourselves on recognizing our dedicated team members through Years of Service Celebrations and Excellence in Action Awards, celebrating outstanding achievements across the organization. We host Employee & Medical Staff appreciation events, and celebrations throughout the year, fostering a sense of community. Leadership development training is available to staff as well as an education fund, ensuring. Our people are our number one asset.
HSN provides support through our Employee and Family Assistance Program (EFAP), which is available for all HSN staff and family members regardless of status, position, affiliation, etc.

EDUCATION AND TRAINING:

• Minimum of a four (4) year Bachelor’s Degree from an accredited university.
• Current Certificate of Registration in good standing with a regulatory college is preferred.
• Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

• Minimum of two (2) years’ experience working in a clinical department within a health care environment.
• Experience working in a leadership/supervisory role is required.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated knowledge of the health care system and community resources.
• Demonstrated ability to identify and implement data indicators to continue quality improvement.
• Demonstrated clinical assessment and conflict management skills.
• Demonstrated time management, prioritization, organizational, and problem-solving skills.
• Demonstrated ability to coach, advise and teach others using the principles of adult learning.
• Demonstrated training, experience or utilization of lean methodology for process improvement.
• Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
• Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
• Ability to use tact and discretion in dealing with health care providers and employees.
• Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
• Demonstrated superior interpersonal and communication skills, both written and verbal.
• Demonstrated commitment to the safety of co-workers and patients.

• Plan, organize, direct, and evaluate the operation of the Bed Allocation department.
• Monitor the flow of patients in and out of HSN beds daily, and oversee the appropriate placement of patients.
• Identify patient flow delays and opportunities, and work with Clinical Managers, Clinical Leaders, and Charge Nurses to eliminate delays.
• Chair the daily morning bed report and work with various programs to develop a bed plan.
• Work with inpatient departments to establish individual plans for patients that need to be transferred within HSN or to external facilities for treatment.
• Oversee the use of HSN’s non-urgent patient transportation services daily.
• Communicate daily with the City of Sudbury’s Emergency Medical Services (EMS) Platoon Chief and Central Ambulance Communications Centre (CCAC) dispatches pertaining to HSN calls.
• Assist the Bed Allocation Clerks with patient placement issues or staffing issues.
• Communicate the bed status within HSN as required.
• Communicate with external partners to support the units with patient discharges as required.
• Monitor bed availability and liaise with the Emergency Department (ED) to prioritize patient placement based on Length of Stay (LOS) and HSN’s current bed management policy.
• Identify and implement patient flow and bed management strategies.
• Discuss bed management strategies with the Associate Vice President or on-call administrators.
• Implement process improvement initiatives based on lean principles to encourage efficient utilization of HSN resources.
• Develop and implement policies and procedures for HSN’s bed management, and recommend adjustments as required.
• Assume fiscal accountability of the departmental operation according to approved budget.
• Manage human resources which include: recruitment, selection and training.
• Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action as required.
• Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
• Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
• Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
• Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
• Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
• Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
• Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
• Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
• Represent the department or program on various committees and in meetings as required.
• Perform other duties as required.