The Supervisor, Activations is tasked with assisting and coordinating with the manager in overseeing and providing leadership to a team of associates.

REQUIREMENTS:

High school diploma or equivalent
2 years call center experience in sales, timeshare or customer service
2 years of supervisor/lead experience in an outbound/sales environment, leading at least 15 associates
Basic knowledge of dialer software and operation
Proficient computer skills, intermediate experience with MS Office Suite, Excel preferred
Excellent very and written communication skills, detail-oriented, results-oriented with strong analytical, time management, multitasking, and problem-solving skills
Flexibility and adaptability to changing work volumes and staffing
Ability to work under pressing deadlines and fast paced environment
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EO

Collaborates with department managers to ensure guest expectations and experience are met and surpassed by supervising and leading the team in providing guidance and leadership to associates, ensuring procedures and policies are in line, and in support of, Bluegreen’s Core Values, HR and call center policies.
Coordinates with leadership staff in generating daily department, dialer and associate reporting, including performance, attendance, production etc. with the purpose of assisting in the accomplishment of department objectives.
Maintains knowledge of dialer system/software to contribute to the management of call flow and speed. Continually monitors the work environment and ensures that all systems are operational, ensuring that list penetration, abandon percentages and customer contact rates are maintained within set parameters.
Develops and oversees the execution of onboard department training, as well as the ongoing developmental training of associates.
Conducts bi-monthly, one-on-one sessions with associates meeting expectations and weekly with associates that are underperforming.
Handles escalated guests concerns and takes over calls as necessary. Makes follow up calls, as needed, to achieve a quality guest experience.
Directly manages and oversees the departmental BVSCACT inbox and ensures that emails are responded to, handled and followed up on, in a timely manner.