JOB REQUIREMENTS:

• Associate’s Degree in Business or related field
• 3 years of experience in a patient/clerical support, administrative, and/or office management position with experience at a lead or senior staff level preferred

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Demonstrated leadership skills and abilities including organization, prioritization, project management, delegation, team building, customer service, and conflict resolution.
• Intermediate computer skills to include use of spreadsheets and word processing.
• Excellent communication, interpersonal, and decision making skills.
• Must be detail oriented.
• May need to have the following knowledge, depending on the areas of responsibility: medical terminology, regulatory requirements, and compliance standards.

• Supervises the day-to-day activities of support staff. Assigns and monitors work of staff and manages the schedule. Maintains adequate staffing levels to ensure efficient operation of the department.
• Ensures all areas meet productivity, budgetary, employee engagement and patient outcome targets and standards by continually monitoring and adjusting plans as needed.
• Develops, implements, and updates policies and procedures to ensure a safe and efficient flow of department activities. Develops documentation around processes for areas of responsibility.
• Addresses and resolves customer questions, concerns, and/or complaints.
• Identifies, plans, and organizes information system and technology improvements in the department. Oversees and ensures staff is trained, orientated, and competent in use of systems and programs.
• Ensures operations meet all local, state and federal compliance standards, guidelines, and practices.
• Identifies, develops and conducts appropriate training and education to ensure staff meet and maintain skills and competencies.
• Provides input into the operating, personnel and capital budget processes and is accountable for operating within the budget.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization’s business.