Supervisor, Adoptions at Edmonton Humane Society

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

66892.8

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Customer Service, Animal Handling, Coaching And Mentoring, Scheduling, Conflict Resolution, Emergency Response Protocols, Multitasking, Interdepartmental Collaboration, Administrative Management, Budget Development, Communication Skills

Industry

Non-profit Organizations

Description

Supervisor, Adoptions Full-Time Permanent ABOUT US The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals — shaping a community that values the human-animal bond through advocacy, education and accessible support services. Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all. THE ROLE Reporting to the Manager of Customer Experience, the Adoptions Supervisor oversees daily adoption operations to ensure successful matches and provides education to adopters regarding animal care needs. This role maintains a strong public presence, upholds exceptional customer service standards, and manages staff scheduling. The Adoptions Supervisor also supports the Animal Care and Admitting teams as needed to ensure high standards of animal welfare and customer service are consistently maintained. KEY ROLES & RESPONSIBILITIES Staff Management • Coach, develop, and motivate staff through one-on-one meetings, performance development discussions, and regular floor presence. • Conduct investigations related to incidents and performance concerns as required, identifying effective resolutions. • Collaborate with other supervisors to develop and implement plans that enhance staff morale and engagement. • Supervise departmental volunteers and coordinate volunteer workflow. Interdepartmental Support • Deliver excellent customer service and education by answering questions and resolving concerns or complaints • Maintain comprehensive knowledge and training across all operational areas, including Admitting, Adoptions and Animal Care to provide seamless cross departmental support Administration • Participate in recruitment, hiring, onboarding, and training of staff and volunteers. • Review and maintain accurate animal records in Shelter Buddy. • Ensure compliance with policies, protocols, and standards related to cleaning and sanitation. • Perform daily opening and closing administrative duties, including ordering and receiving shelter supplies. • Create and maintain current SOPs, forms, and health and safety documentation. • Manage daily team scheduling through ADP. • Assist in budget development and capital projects. EDUCATION & REQUIREMENTS • High school diploma required. • Minimum six months of supervisory or leadership experience required. • Minimum six months of customer service experience required. • Intermediate computer proficiency in MS Word, Excel, Outlook, and internet applications. • Experience working with and handling animals. SKILLS & ABILITIES The ideal candidate demonstrates strong customer service skills and experience handling animals, including those in distress or deceased. You are passionate about coaching and mentoring staff, fostering a collaborative, engaged, and productive team environment. You thrive in a fast-paced setting and can effectively multitask with minimal supervision. With excellent communication skills and knowledge of emergency response protocols, you remain calm and empathetic in high-pressure situations. You are also confident and skilled in working with a culturally diverse team of staff, volunteers, and community members. WHAT WE OFFER Joining EHS means becoming part of a compassionate and dedicated team working toward a more humane community. You’ll be surrounded by passionate professionals who care deeply about what they do — for animals, for people, and for each other. At EHS, we offer more than just a job — we offer meaningful work, growth opportunities and a supportive environment where you can thrive. Why You’ll Love Working Here • Meaningful work that makes a tangible impact in our community • Supportive leadership and a collaborative, inclusive culture • Opportunities for growth, learning, and professional development • A strong focus on employee well-being and work–life balance COMPENSATION & BENEFITS The Adoptions Counsellor role is classified in Pay Band 4, with a pay range of $50,539.63–$66,892.80 per year, commensurate with the successful candidate’s education and experience. EHS offers a competitive not-for-profit compensation package, which includes: • Comprehensive health and dental coverage, including a Health Care Spending Account • Employee & Family Assistance Program (EFAP) for personal, family and professional support • RRSP/DPSP matching program to help you plan for the future • Paid personal days, vacation, and bereavement time — including for pets • Discounts on EHS programs and services • Opportunities for personal and professional learning and growth HOURS OF WORK • Standard hours: 40 hours per week; however, this position is expected to work the hours necessary to fulfill departmental responsibilities. • Flexibility may be required for evenings, weekends or special events. OUR COMMITMENT TO INCLUSION & SAFETY The Edmonton Humane Society (EHS) was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers, and our role as a community leader. We believe that a culture of belonging — where people’s unique backgrounds, experiences, and perspectives are valued and respected — strengthens our ability to serve both animals and people. Our commitment to diversity, equity, inclusion (DEI), and reconciliation helps us support pet guardians facing access-to-care challenges, strengthen the human-animal bond, and build a more compassionate, engaged, and inclusive society. EHS is also a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for maintaining the highest standards of health and safety for our staff, volunteers and the animals in our care.

Responsibilities

Oversees daily adoption operations to ensure successful animal matches and provides essential care education to adopters. Manages staff scheduling, coaching, and performance while supporting animal care and admitting teams.