Supervisor at AIA Group Ltd

Makati City, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Account Management, Strategic Planning, Data Analysis, Upselling, Cross-selling, Contract Negotiation, Client Retention, Communication Campaigns, Performance Reporting, Stakeholder Management, Healthcare Utilization Management

Industry

Insurance

Description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients. This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to upsell / cross-sell, and ensuring renewal / retention from negotiation to closing. Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction. Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs. Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues. Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services. Educate clients on the full range of HMO benefits, programs, and resources available to their employees. Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services. Gather and analyze client feedback to identify areas for improvement in service delivery and communication. Prepare reports: activity management; renewal status and progress Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability Oversee client collection / payment for renewals. Oversee management of accurate client records, including contact information, membership data, and service utilization reports. Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints. Prepares Account Data Sheet (ADS) of accounts handled immediately after the receipt of confirmation from the said account. Coordinates with the following unit office for respective elevated concerns of the client-companies You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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Responsibilities

The role focuses on developing strategies to increase engagement and satisfaction for corporate HMO clients while managing healthcare utilization costs. Key duties include negotiating account renewals, identifying upselling opportunities, and coordinating with internal departments to ensure a positive client experience.