Job Introduction
We are currently looking to add Supervisor / Bartender to our team at the Keeper’s House situated within the Royal Academy of Arts, London to deliver a world class guest experience.
The Keeper’s House is a perfect blend of art and hospitality; creating a “home away from home” for Friends of the RA, Patrons, Royal Academicians and visitors. Inside you’ll find a café, a member’s room and a cosy bar with its own secret garden. The walls of Keeper’s House are adorned with a revolving programme of RA Editions, presenting works for sale from Academicians and other invited artists.

Main Responsibilities

• Be a vital part of the Front of house operation by supervising and ensuring bar runs smoothly and efficiently on a day to day basis
• Provide excellent customer service with a dedicated and helpful approach
• Be responsible for the opening and closing of the bar, ensuring all procedures are followed according to company policy.
• Manage stock inventory effectively
• Use innovation and upselling skills to engage the team to drive sales in line with targets
• Work with the wider catering team in order to provide excellent customer service
• Adhere to all H&S regulations (Such as food safety, allergen awareness, COSHH and HACCP regulations.)
• Improve the quality of life for those we are serving

The Ideal Candidate

• You will be able to comply with all Company & client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place.
• You will ensure that all relevant checklists have been completed, adhered to and updated as required.
• You will ensure that sufficient staffing levels are in place at all times to ensure that the Keepers House areas run as smoothly as possible
• Experience with till Reconciliation
• You can ensure high standards of personal performance, hygiene, appearance and cleanliness at all times
• You can communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which Sodexo provide.
• You will participate in any necessary training and team meetings as required to complete job responsibilities to the Company’s and Client’s standards e.g. health & safety, food hygiene.
• You can work as a team to promote harmonious working relationships within the Sodexo team
• Experience with reporting customer complaints or compliments and taking some remedial action if at all possible.
• You will report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such or advice as may be appropriate.
• You can comply with all rules and regulations

About The Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.
Be part of something greater
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.

Package Description

• 35 – 40-hours per week
• £16 per hour plus a share of the service charge
• Ready for immediate start

• Be a vital part of the Front of house operation by supervising and ensuring bar runs smoothly and efficiently on a day to day basis
• Provide excellent customer service with a dedicated and helpful approach
• Be responsible for the opening and closing of the bar, ensuring all procedures are followed according to company policy.
• Manage stock inventory effectively
• Use innovation and upselling skills to engage the team to drive sales in line with targets
• Work with the wider catering team in order to provide excellent customer service
• Adhere to all H&S regulations (Such as food safety, allergen awareness, COSHH and HACCP regulations.)
• Improve the quality of life for those we are servin